Telesales Associate

Summary

As an inbound Telesales professional you will have a pivotal role assisting the company achieve our goal of new customer growth while maintaining an exceptional customer experience and setting a new benchmark in the industry. You will be responsible for promoting our products and services to new potential customers while being supported by a team leader who will help coach you on our sales best practices.

Benefits

• • Unlimited scope for growth
• • Lunch subsidy
• • Group Health and Life Insurance
• • Paid Training
• • Competitive base rate and incentive
• • Employee engagement activities: Theme days, Entrepreneur day
• • Monthly employee recognition
• • Paid referral program

Responsibilities

• • Answering inbound sales calls from customers interested in learning about our products and services
• • Discussing and assisting a customer’s needs and matching that with the most suitable price plan and promotion
• • Promoting our products and company on each call
• • Efficiently navigating our order entry system(s) as necessary
• • Handling calls professionally, meeting company, regulatory and compliance standards
• • Accurately documenting interaction details
• • Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection)
• • Staying educated on corporate initiatives, market changes and process changes

Qualifications

• • Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service
• • City and Guilds Mathematics and English accepted
• • Excellent verbal and written communication skills
• • Good customer focus and adaptability to different personality types
• • Great problem-solving skills
• • Great listening and conversational skills
• • Detail Orientated
• • MUST have 100% schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays
• • Valid Government ID, NIS, T.R.N
• • Minimum 6-months experience in BPO telemarketing
• • BPO Sales experience a plus

Additional Information and Instructions

🔗 Requirements for Applicants: ✅ Must be 18 years or older ✅ Possess a valid Government-issued photo ID, TRN, and NIS ✅ Be prepared to provide a police record ✅ Pass an employment background check

About ContactPoint360

Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work. At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization. We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

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