Loans Processing Officer - May Pen

Summary

Provide assistance to the sales team in a timely and efficient manner while delivering a high standard of professional service, including value-added after-sales service, to ensure client satisfaction. Manage transactions and queries ensuring they are completed in a timely manner and in keeping with the banks service standards. Assist management with activities that can deepen client loyalty and goodwill, as well as actively cross-sell the Group’s products and services to existing clients.

Responsibilities

• • Provide superior service to all internal and external clients, consistent with Sagicor's client service standards at every point of contact.
• • Work with the branch and credit team in the achievement of growth targets and the achievement of the Bank’s business and strategic plan related to retail sales.
• • Prepare loan files after loan disbursement is complete.
• • Submit loan files to credit quality for auditing.
• • Assist with the preparation of security documentation.
• • Assist with the follow up of outstanding collateral and update clients file accordingly.
• • Assist with updating clients Know-Your-Clients information.
• • Assist with follow up of delinquent loans.
• • File loan files and maintain proper credit filing system.
• • Assist with the clearing of overdrawn accounts.
• • Assist with the preparation of TARs (Temporary Overdraft facility) and follow up on expired TARS.
• • Assist with the pre assessment of proposed loan clients.
• • Assist with loan queries received through email, call centre and web queries.
• • Request collateral release from the Disbursement unit.
• • Prepare disbursement letters.
• • Prepare posting restriction and referral reports and send to centralized operations.
• • Provide proper disclosure of terms and fees to clients.
• • Assist with the postings of manual loan payments and other loan and fees entries.
• • Prepare entries for posting of loan transactions.

• Represent the Bank at sales events as required and participate in special promotions, marketing and sale of Bank’s products and services.:

  • • Refer clients to Personal Banking Officers.
• • Assist with the review and actioning of overdrawn account reports and actioning of un-posted/ rejected cheque reports.
• • Perform any other related duties that may be assigned.

Required Skills

• • Experience in credit or collateral securities in a financial institution would be an asset.
• • Experience in customer service would be an asset.
• • Knowledge of computer software packages such as word processing and spreadsheet applications.
• • Knowledge of the Bank’s credit policies and procedures.
• • High degree of accuracy and detail oriented.
• • Good organizational skills.
• • Knowledge of Proceeds of Crime Act (POCA).
• • Moderate selling, negotiating and customer service skills.
• • High degree of confidentiality.
• • Ability to work under pressure and on own initiative.
• • Good communication skills.
• • Good command of the English Language.
• • Effective Team player.
• • Good interpersonal skills.

Qualifications

• • Bachelors' Degree in Banking & Finance, Business Administration, or a related discipline from a recognized tertiary institution.

Additional Information and Instructions

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than February 21, 2025. 🙏 We appreciate all applications; however, only shortlisted candidates will be contacted.

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