Deputy Executive Director - Operations

Summary

Reporting to the Executive Director, the Deputy Executive Director is responsible providing strategic and operational direction for services focused on civil registration, identity management and customer relationship management and accountable for the provision of effective, efficient and economic delivery of support services at the NIRA. The incumbent is accountable for developing and implementing world class innovative and holistic frameworks and directing the provision of expert advice and services for all

Responsibilities

• Management/Administrative:

  • • Participates in the development of the organisation’s strategic plan.
  • • Provides oversight for the preparation of the annual budget and operational plan for the Departments within the Division to support the achievement of the Organisation’s strategic objectives.
  • • Develops/monitors/measures work schedules/plans for staff supervised ensuring that required outputs are produced and goals are met.
  • • Develops, monitors and evaluates the implementation of the division’s operational plans.
  • • Oversees the design of work plans and programmes for the division ensuring that staff are effectively utilized.
  • • Ensures that direct reports are provided with adequate and appropriate physical resources to enable them to undertake their duties efficiently and effectively.
  • • Directs and signs off on timely and cost-effective procurement of goods and services for the Division in accordance with the Government’s procurement policies and guidelines.
  • • Ensures that standard operating policies and procedures are established and practiced throughout the Division.
  • • Oversees the maintenance of appropriate policies and procedures to safeguard all assets of the Division and to oversee the efficient and effective deployment of resources consistent with the mandate and objectives of the Authority.
  • • Keeps abreast of trends and changes in the respective functional areas with the Division and recommends their implementation where necessary to improve the quality of human resource services provided at the NIRA.
  • • Ensures that confidentiality, integrity, dependability and tact are displayed in the execution of all duties in the department.
  • • Monitors performance and works with Department Heads to conceptualise and execute high impact interventions to improve results where necessary.
  • • Represents the Authority at national, regional and international fora on matters pertinent to the mandate of the Authority.

• Technical Professional:

  • • Formulates and leads in the implementation of policies and programmes that will reflect the strategic objectives of the Government of Jamaica (GOJ); Ensures that those policies reflect the modernisation initiatives and emerging organisational trends within the modernisation process.
  • • Oversees the planning, development, execution and evaluation of training /education and performance management programmes for all departments.
  • • Supports the Executive Director in the development and execution of policy directives and organisational strategies.
  • • Provides advice to the Executive Director on all civil registration, identity management and customer relations management matters.
  • • Collaborates with the Department Heads to create and maintain a defined organisational culture to realise the goals and objectives of the NIRA.
  • • Anticipates and analyses problems within the division and provides innovative solutions.
  • • Measures and manages performance standards and indicators.
  • • Provides oversight for the implementation of civil registration processes to ensure the smooth operations of the function and excellent customer service delivery.
  • • Provides analysis of Divisional management and financial reports to inform and execute the Executive Director and the Authority’s decisions.
  • • Oversees the implementation of programmes to ensure the customer demands and the broader national demands are being met.
  • • Ensures a robust customer relations management programme is in place to deliver effective customer service delivery.
  • • Leads the review of the identity management function ensuring processes are adequately executed.
  • • Assesses return on investment for the affairs of the support services.
  • • Leads the recruitment, development and retention of a highly professional and qualified team.
  • • Directs the development and implementation of the procurement and contract management framework, policies and processes consistent with those of the GOJ.
  • • Provides analysis of reports from the respective functional areas within the Division to inform corporate decision making.
  • • Evaluates systems and structures for the continual improvement, efficiency and effectiveness of the organisation.
  • • Models and promotes the organisation’s values and encourages conformance throughout the NIRA.
  • • Promotes the creation and maintenance of institutional knowledge system for the NIRA translated through established systems and procedures which are documented, disseminated and transferred through training, mentoring and coaching.
  • • Ensures that staff is provided with adequate and appropriate physical resources to enable them to undertake their duties efficiently and effectively.

• Human Resource:

  • • Provides leadership and guidance through effective planning, delegation, communication, training, mentoring, coaching and discipline.
  • • Evaluates and monitors the performance of staff in the department and implements appropriate strategies.
  • • Coordinates the development of individual work plans and recommends performance targets for the staff assigned.
  • • Participates in the recruitment and training of staff for the division.
  • • Recommends transfer, promotion and approves leave in accordance with established Human Resource Policies and Procedures.
  • • Identifies skills/competencies gaps and contributes to the development and succession planning for the branch to ensure adequate staff capacity.
  • • Monitors the performance of staff and facilitates the timely and accurate completion of the staff annual performance appraisals and other periodic reviews.
  • • Supervises the management of staff well-being.

• Other Duties:

  • • Performs other related duties consistent with the category, nature, function and objectives of the Job.

Required Skills

• Core:

  • • Excellent oral and writing communication skills
  • • Excellent interpersonal skills
  • • Strong ICT orientation in a technologically enabled environment
  • • Excellent judgement, decision making and problem-solving skills
  • • Ability to work under pressure and meet tight deadlines
  • • Excellent conflict resolution skills
  • • Excellent team building skills
  • • Excellent planning and organisation skills
  • • Highly developed confidentiality in dealing with staff issues and data
  • • Excellent customer service skills
  • • Ability to consistently demonstrate integrity and sound business ethics in the execution of duties
  • • Proficiency in the use of Microsoft Office Suite and other relevant computer applications

• Technical:

  • • Excellent knowledge of Government of Jamaica labour laws and employee relations practices
  • • Excellent Change Management skills
  • • Sound knowledge of the Government of Jamaica (GOJ) Procurement Policies or Procedures
  • • Organisation and management of technical co-operation programmes or projects in areas such as information technology, research and training
  • • Sound knowledge of public administration
  • • Ability to develop framework documents and policies
  • • Ability to prepare reports, formulate positions on issues and articulate opinions concisely to conveying necessary information and make and recommendations

Qualifications

• • Master’s Degree in disciplines such as Business Administration, Human Resource Management, Public Administration or an equivalent area of study.
• • Seven (7) years experience in a senior leadership level managing operations leading or managing operations in large organisations or
• • A First degree in Business Administration, Human Resource Management, Public Administration or equialent with at least 10 years experience in a senior leadership role with responsibility for operations
• • Proficiency in Microsoft Office Suite

Additional Information and Instructions

• Special Conditions Associated with the Job:

  • • Work will either be conducted remotely* or in an office and training environment outfitted with standard office and training equipment utilising specialised software, as well as teaching and learning tools. The environment requires on-going interactions with staff in a virtual or physical environment.

Interested persons should submit a cover letter and resume via email to: ✉️ Email: jobs@opm.gov.jm ⚠️ Please include the job title in the subject line of your email. Application Deadline: June 18, 2025

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