Systems Analyst (Level 5)

Summary

The incumbent will be responsible for the maintenance and improvement of systems, secures smooth and safe operations for software and hardware, and implements disaster recovery and business continuity plans. 💰Salary: $2,803,771 - $3,770,760 JMD per annum.

Responsibilities

• Management/Administrative:

  • • Prepares reports, presentations and other official documents towards the effective management and provision of services;
  • • Represents the ITA at national, regional and international meetings, seminars and conferences and provides required feedback and contribution;
  • • Develops Individual Work Plan in alignment with Operation Plan and strategic direction of the ITA and the Division

• Technical/Professional:

  • • Performs hardware and software upgrades to servers including operating systems and applications;
  • • Monitors network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future;
  • • Implements network security measures to protect data, software, and hardware;
  • • Identifies and fixes any devices;
  • • Helps with the roll out of desktops PCs; such responsibilities will include software and hardware upgrade planning and the general execution of desktop rollouts;
  • • Configures and test computer hardware, VOIP, networking software and operating system software;
  • • Performs daily administration of the LAN and WAN, including network system performance, stability, integrity, security and troubleshooting;
  • • Recommends changes to improve systems and network configurations and determines hardware or software requirements related to such changes;
  • • Makes recommendations to the Manager Software Development about recommended software and hardware the ITA should invest in;
  • • Provides end user support including problem resolutions relating to hardware, software and communication issues;
  • • Performs data backups and disaster recovery operations;
  • • Provides documentation of network systems, operational procedures, network topology and hardware inventory;
  • • Performs routine network startup and shutdown procedures and maintains control records.
  • • Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment and/or systems.

• Human Resource:

  • • Contributes to a system that fosters a culture of teamwork, integrity, engagement, high-performance and commitment to the organization’s goals and initiatives;
  • • Contributes to the development and implementation of a Succession Planning Framework in collaboration with the Human Resource Management and Development Division;
  • • Participates in setting the framework for culture and expectations for the Onboarding or Orientation Programme/process;
  • • Performs any other related duties that may be assigned from time to time.

Required Skills

• Technical:

  • • Knowledge and expertise to formulate, develop, implement and document network security, backup procedures, disaster recovery plans and conduct systems analysis
  • • Ability to perform typical advanced server and network administration skills to include upgrades and maintenance of hardware, operating systems, LAN/WAN, DNS, TCPIP, WINS, DHCP and IIS support functions
  • • Knowledge of current technological developments in area of work

• Core:

  • • Good oral and written communication skills
  • • Team and results oriented
  • • Ability to use own initiative
  • • Integrity
  • • Quality and customer focus

Qualifications

• • Bachelor’s Degree in Computer Science, Information Technology or related field;
• • Three (3) years related experience;
• • Professional certification in computer systems (MCSA, CCNA).

Additional Information and Instructions

• Special Conditions Associated with the Job:

  • • May be required to travel to ITA locations to conduct maintenance of systems;
  • • Will be required to work long hours, on weekends and public holidays when the needs arise.

Applications accompanied by résumés should be submitted no later than Tuesday, 28th January, 2025 to: Senior Director, Corporate Services Island Traffic Authority 97 B Church Street Kingston 📧 Email: ita-hr@mtw.gov.jm ℹ️ Subject: Systems Analyst (Level 5) 🔑 Please include the job title in the subject line of your email.

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