Customer Service Representative (Work From Home)

Summary

The Customer Service Representative answers phone calls for all company websites. This role will work to build a knowledge base about company websites, phone queues, promotions, and services being offered. This person should meet performance goals and be customer-focused.

Responsibilities

• • Ensure all customers have an outstanding experience;
• • Efficiently navigate company tools and websites;
• • Master information contained in our website, including production materials and processes, use of customization, and admin. tools, status, and delivery of products, placing admin. orders, etc;
• • Troubleshoot and resolve customer issues;
• • Take notes and maintain records for all customer interactions;
• • Actively provide feedback to the organization about inefficiencies and trends identified;
• • Perform additional duties as required.

Desired Traits and Characteristics

A CSR should demonstrate the following:

• • Customer service orientation– be warm, personable, courteous, and solution-focused;
• • Excellent attendance– we need you here to provide an outstanding experience for our customers;
• • Organization and strong attention to detail;
• • Excellent problem-solving skills;
• • Success in a fast-paced environment and ability to multi-task;
• • Internet and computer savvy;
• • Ability to work well in a team;
• • Hustle and urgency without sacrificing customer service– your goal is to deliver one contact resolution to customers;
• • Highly motivated and actively takes interest in self-development;
• • Ability to effectively communicate across all departments about customer needs, product availability, process, purchase orders, etc.

Qualifications

• • Secondary Level Education with a minimum of 5 subjects including Mathematics and English. Information Technology is a plus;
• • 1 – 2 years of customer service experience, preferably in a call center;
• • Basic internet troubleshooting skills;
• • Must be Internet and computer savvy;
• • Proven ability to multi-task in a fast-paced environment;
• • Strong written and oral communication skills;
• • Demonstrated professionalism and customer-focused mindset;
• • Flexible able to work any shift which spans 6 days per week between 7 am to 7 pm.

Additional Information and Instructions

Though we appreciate all candidates, only those shortlisted candidates will be contacted.

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