Librarian (PIDG/LB 4)

Summary

Reporting to the Director, Corporate Services, the Customer Service Manager is responsible for the co-ordination and implementation of the Ministry’s Customer Service Outreach Programme. The Customer Service Manager is responsible for co-ordinating and facilitating the value chain elements of Service Expectation Identification; Service Awareness Creation; Direct Customer Interface; Complaints Management and Service Delivery Operations 💰Basic Salary: $4,266,270 - $5,737,658 JMD per annum.

Responsibilities

• Management/Administration:

  • • Plans, organizes and administers the operations of the Library;
  • • Provides inputs for the Unit’s Strategic and Operational Plan and Budget;
  • • Prepares Quarterly Reports and Special Reports on Library Service and Projects.

• Professional/Technical:

  • • Assumes responsibility for the acquisition, organization and maintenance of the Reference Library collection at Headquarters, geared to meeting the information needs of the Ministry’s clientele and the public;
  • • Catalogues and classifies incoming materials, including books, Ministry publications and periodical articles;
  • • Ensures that the Ministry’s publications are deposited in the Library and maintained as a special collection;
  • • Liaises with librarians in other Agencies and tertiary institutions to ensure that the Ministry’s Library collection supplements the information needs of students and other entities;
  • • Establishes and maintains policies and procedures for the retrieval, delivery and dissemination of reference material to staff at Headquarters and Overseas Missions;
  • • Produces and issues current awareness bulletins to inform staff of newly-acquired reference materials in the Library collection;
  • • Conducts searches to source information on current affairs issues for staff;
  • • Facilitates the delivery of information to students, the general public and other Agencies which require selective research material and information;
  • • Conducts periodic audits of the Ministry’s Library Catalogue to identify materials that are overdue or missing;
  • • Secures and maintains a collection of Ministry artifacts.
  • • Implements and manages new technology to improve the operations and services of the Library.
  • • Assists with the preparation of displays for special exhibitions hosted by the Ministry;
  • • Participates in the activities of the Government Libraries and Information Network of Jamaica (GLIN) and Special Libraries Network;
  • • Performs any other related duties that maybe assigned from time to time.

Required Skills

• • Organizational awareness - knowledge of the Ministry’s role and function. General awareness of Jamaica’s foreign policy;
• • Sound knowledge of the theories, principles and techniques of library and records management, including the Universal Decimal Classification System and Resource
• • Description and Access (RDA) skills;
• • Knowledge of KOHA and other library automation software;
• • Good planning and organizing skills;
• • Excellent research skills;
• • Ability to communicate effectively in both oral and written format;
• • Strong customer service skills;
• • Familiarity with the provisions of the Access to Information Act;
• • Proficiency in the use of relevant Computer Applications (MS Word, Desktop Publishing, PowerPoint);
• • Knowledge of database management systems;
• • Knowledge of preservation of materials an asset;
• • Ability to conceptualize and mount Library expositions;
• • Knowledge of intellectual property and copyright law relative to document retention and production.

Qualifications

• • First Degree in Library Science, Information Studies or related discipline;
• • Certificate in Supervisory Management;
• • Five (5) years’ experience as a Librarian.

Additional Information and Instructions

🗓️ Application Deadline: Applications accompanied by résumés should be submitted no later than Friday, 27th December, 2024 to: Senior Director Human Resource Management and Development Ministry of Foreign Affairs and Foreign Trade 2 Port Royal Street Kingston 📧 Email: recruitment@mfaft.gov.jm 👤 Subject: Librarian (PIDG/LB 4) - Documentation Information and Access Services Unit 🔑 Please include the job title in the subject line of your email. ⚠️ Note: Only shortlisted applicants will be contacted.

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