Manager - Account Management (Retail)

Summary

Sutherland is looking to add a talented Account Manager to support one of our growing Retails programs in JAMAICA! If you have the skills and experience required to run a successful program, we want to hear from you!

Responsibilities

• • Establish and maintain communication with clients and/or team members to understand their needs, resolve issues, and meet expectations.
• • Develop solid and effective strategies based on accurate data analysis and meaningful observations to drive business results.
• • Identify training needs to equip staff with essential skills and knowledge.
• • Maintain a thorough understanding of system tools and operational procedures within the program.
• • Collaborate regularly with stakeholders to implement changes in promotions and updates.
• • Ensure process compliance and adherence to requirements for all team members, partners, and third-party providers.

Qualifications

• • At least 6 years of work experience in the BPO industry, retail vertical experience a major plus!
• • At least 3yrs of program LEADERSHIP experience w/headcount of at least 100 will be ideal
• • Must be in an Account Manager or equivalent level today
• • Excellent working knowledge on Microsoft Office applications
• • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• • Strong analytical skills
• • Demonstrated leadership skills
• • Must be able to work onsite and travel between sites as needed

About Sutherland

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

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