Call Centre Service Officer (Level 4)

Summary

To ensure that all incoming queries are answered, information provided, and orders taken. 💰$1,711,060 - $2,301,185 JMD per annum.

Responsibilities

• • Answers calls and responds to emails
• • Handles customer inquiries via telephone and by email
• • Researches required information using available resources
• • Manages and resolves customer complaints
• • Provides customers with product and service information
• • Enters new customer information into database
• • Updates existing customer information
• • Processes orders, forms and applications
• • Identifies and escalates priority issues
• • Routes calls to appropriate resource personnel
• • Pursues customers’ calls where necessary
• • Produces call reports

• Other:

  • • Maintains confidentiality, discipline, and work ethic.
  • • Performs other related duties assigned from time to time by the Supervisor, Manager, or Director.

Required Skills

• • Excellent oral and written communication skills
• • Good organizational skills and attention to details
• • Good judgment and problem solving skills
• • Ability to work in a team environment
• • Ability to tolerate stress
• • Sound work ethics
• • Resilience
• • Proficient in relevant computer applications
• • Good data entry and typing skills

Qualifications

• • 5 CXC subjects including English and a numeric subject
• • Certificate in either Paralegal Studies, Business Administration, Marketing, Psychology or a related field
• • One year’s experience in a Call Centre or Customer Service environment

Additional Information and Instructions

A letter of Application accompanied by a Résumé should be submitted no later than Monday, May 26, 2025 to: The Director, Human Resource Management & Development National Land Agency 8 Ardenne Road Kingston 10 ℹ️ Subject: Call Centre Service Officer (Level 4) 📧 Email: jobapplications@nla.gov.jm 🔑 Please include the job title in the subject line of your email. ⚠️ Note: We appreciate all responses but only shortlisted applicants will be contacted.

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