Field Service Technician - Multiple Parishes

Summary

The Field Services Technician installs and maintains video, voice and Internet solutions to include: Hybrid Fiber Coaxial, BVPN, GPON, Frame Relays, leased lines, packet switch circuits, ISDN, and Small PBX equipment (KEY Telephone systems) for commercial and residential applicants. The role is also responsible for installing, programming, and disconnecting Central Office lines, special services equipment, lines and terminals, customer related equipment, and installs and maintains all Distribution and Exchange Side copper cables, all distribution coaxial cables, rehabilitating building terminals and drop and station wires. *This role is open to locals in Jamaica only, considered for employment, they must be living in/ willing to relocate and live in the Central, Northeast and Western regions, this is where the resources are needed at this time. Western: St. James, Hanover, Trelawny, and Westmoreland NorthEast: St Ann, St Mary, and Portland Central: Clarendon, St. Elizabeth, Manchester

Responsibilities

• • Visit Customers’ premises and verifies information on service Order/ fault Report
• • Conducts verification exercise to ascertain the integrity of the line plant assigned on the Service Order.

• Install, program, disconnect, reconfigures, rehabilitates, re-concentrates, remove and relocate:

  • • Key Systems, PBX equipment and Central Office lines;
  • • All types of video and copper modems
• • Lines and equipment for leased circuits, Frame Relay, Direct Internet Access (DIA), Private Wire, xDSL, ISDN and channelised T1
• • Visit Customers’ premises and verify information on Service Order/ Fault Report
• • Conduct verification exercise to ascertain the integrity of the line plant assigned on the Service Order.
• • Install Telephone Services for commercial, residential customers.
• • Liaise with workforce management center on completion of installation to verify the status of the installation and sign off.
• • Advise customers on the preventative maintenance of interior wires, master jack, modular jacks and other apparatus, and explains the features on phones and the use of the telephone directory.
• • Submit “Customer Acceptance Card” to customers on completion of installation and returns completed cards to Supervisors.
• • Test and correct any line and equipment faults encountered during installation and perform tests with computerized equipment to ensure error-free data transmission.

• Maintain telephone services for Plain Old Telephone Services (POTS), video, PBX’s, Data services, and xDSL services. This involves:

  • • Performing diagnostics Hybrid Fiber Coaxial equipment, PBX equipments, Data Services equipment, xDSL equipment, POTS equipment and related accessories to identify and clear assigned faults within the designated time.
  • • Liaise with the Work Force Management Center to diagnose and clear/close faults where applicable
• • Test drop cables/ wires, protectors, house box, interior cables/ wires, modems, telephone instrument etc., to determine the location of fault on customer’s line;
• • Replace/repair defective equipment and accessories, tag and return to stores on recovery requisition.

Desired Traits and Characteristics

Knowledge of:

Required Skills

• • Functions and operations of the Department.
• • Network Management Control System, NMCS, Windows, Internet, SSMS, Access Care systems, Customer Information System (CIS, CRM), Time and Expense.
• • Analogue and digital electronics.
• • Cable routing and cable construction, taps, cabinets, distribution frames and terminals, fibre optics, coaxial cables, inside wires and telephone instruments.
• • Proper testing procedures for fault detection, techniques for diagnosing and correcting faults.

• Installation and Maintenance procedures relating to:

  • • Private Exchange Line telephone (PEL)
  • • xDSL services
  • • Hybrid Fiber Coaxial
  • • “D” and “E” –Sides Cable Splicing
  • • Fibre Optics
  • • Coaxial Cables
  • • Private Branch Exchange (PBX) systems
  • • Data communication services and equipment
• • Working knowledge of the features and functions of data communication services and equipment, PBX systems, switching systems/equipment and operations used in Central Offices.
• • Ability to use job related tools and test equipment, recognize colour codes and identification tones.

Qualifications

• • Diploma from UTECH/UWI in Electrical Engineering (Electronics and Telecommunications)
• • Certification in Fiber Optics Level 1 and 2 from Vector, HEART NTA or equivalent qualification from other recognized institution
• • A minimum of three (3) years working experience in a related field
• • Qualified candidates are REQUIRED to have a valid driver's license, valid for 3000kg and above, valid for 3 years or more, ability to drive stick-shift, and no at fault accidents within the last 12 months to be eligible for hire.

Additional Information and Instructions

*This role is open to locals in Jamaica only. To be considered for employment, candidates MUST be living in or in close proximity to St Elizabeth parish as this is where the resources are needed at this time. Central: St. Elizabeth - We are only accepting and considering candidates in this area, or close proximity to this area such as direct neighboring parish located closest to St Elizabeth. **Relocation assistance is NOT applicable for this position*

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