Teller Supervisor

Summary

Oversee all Teller operations including scheduling, supervising, and providing direction to Tellers to ensure that clients are provided with courteous and efficient service and accurate information. Provide on-going coaching and development to team members, ensuring a high level of team member capability and engagement. Champion client experience by proactively engaging and interacting with clients.

Responsibilities

• • Deliver quality service to clients in accordance with the company’s client service standards.
• • Actively market/ promote the products & services of the company.
• • Monitor the accurate and timely actioning of client transactions.
• • Respond to client queries and service requests and escalate to relevant personnel/department where necessary.
• • Directly supervise the teller line operations and ensure delivery of superior client service and adherence to procedural guidelines
• • Check and verify the correctness and. completeness of transactions.
• • Conduct random spot checks on teller transaction, cash holdings and all pertinent areas.
• • Monitor and maintain all registers related to teller operations.
• • Prepare and monitor schedule/roster for week-end work
• • Perform custodial duties for vault cash, stamps, keys, and supervise overall management of the vault cash and other valuables.
• • Coordinate and perform periodic cash counts.
• • Manage cash holdings to minimize risk and excesses.
• • Receive and verify cash orders from the relevant personnels.
• • Ensure that all cash areas and pertinent records are afforded proper security.
• • Assist with the daily opening and closing of the branch and vault in accordance with guidelines.
• • Assist Branch Lead with branch maintenance and upkeep.
• • Balance and reconcile teller’s tills and prepare the related reports.
• • Ensure all relevant reports are completed in accordance with guidelines.
• • Train, coach and mentor team members.
• • Manage team members performance in accordance with Sagicor Group’s performance standards
• • Schedule and manage vacation leave for the team.
• • Manage and monitor team member’s attendance and punctuality.
• • Perform any other duties assigned from time to time.

Required Skills

• • Strong knowledge and understanding of money services.
• • Knowledge of Microsoft Office suite.
• • Strong knowledge of branch operations including teller operations and cash management procedures.
• • Knowledge of customer service principles.
• • Strong knowledge and understanding of the Proceeds of Crime Act and Anti-Money Laundering regulations.
• • High degree of honesty & integrity.
• • Strong time and self-management skills to sufficiently plan, prioritize and organize work.
• • Good analytical and problem-solving skills.
• • Strong interpersonal and communication skills.

Qualifications

• • Bachelor’s degree in Banking & Finance, Accounting, Business Administration, or related field from a recognized tertiary institution.
• • Minimum of five (5) years working experience in a financial institution with two years working experience in a supervisory or senior capacity.

Additional Information and Instructions

• • Must be able to work on Saturdays

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than March 7, 2025. While we appreciate all applications, only shortlisted candidates will be contacted.

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