Customer Care Assistant (GMG/AM 1) - Percy Junor Hospital

Summary

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at PERCY JUNOR HOSPITAL: Customer Care Assistant (GMG/AM 1) Operates multi-line telephone system (My Unified Communication Solution) to answer incoming calls, directs callers to appropriate personnel or department; provide information/guidance to clients/visitors. 💰Basic Salary: $1,439,455 - $1,935,907 JMD per annum

Responsibilities

• • Receives incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
• • Acts as one of the official points of contact for the organization and is responsible for creating in the caller a favourable impression of the organization.
• • Places outgoing calls; maintains records of long-distance calls and the time and charges incurred.
• • Welcomes and greets persons entering the establishment, determines nature and purpose of visit and directs them to specific destinations/individuals.
• • Answers questions about the organization and provides callers with address, directions, and other information.
• • Provides information about the hospital, such as location of services offered and/or employees within the organization.
• • Maintains constant surveillance over switchboard equipment.
• • Provides alternative routing for calls that must go through.
• • Provides telephone information including but not limited to, telephone number, extensions and locations of individuals and organizations.

Required Skills

• • Excellent interpersonal and customer service skills
• • Good hearing and listening skills
• • Patient and possesses a pleasing personality
• • Well-developed human relations skills
• • Good knowledge of telephone procedures
• • Good knowledge of mission, roles, responsibilities of the organization and services offered
• • Knowledge of reference materials and telephone files

Qualifications

• • Four (4) subjects at CXC/GCE O' Level inclusive of English Language and Mathematics.
• • Training in switchboard operating techniques.
• • Training in Customer Service.

Additional Information and Instructions

• Special Conditions Associated with the Job:

  • • Required to stand and walk for extended hours

Applications along with resume should be sent no later than JULY 3, 2025 to: Assistant Human Resource Officer Percy Junor Hospital Spalding P.O., Clarendon 📧 Email: percyjunorjobs@gmail.com ℹ️ Subject: Customer Care Assistant (GMG/AM 1) **PLEASE INDICATE IN THE ‘SUBJECT LINE’ THE NAME OF THE POSITION TO WHICH YOU ARE APPLYING** ⚠️ **IMPORTANT NOTE: WE WILL ONLY ACCEPT APPLICATIONS BY EMAIL**

About Southern Regional Health Authority (SRHA)

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth.

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