Trainer (Collection)

Summary

We are seeking a dynamic and experienced Trainer to join our team at ContactPoint360. In this role, you will be instrumental in developing and delivering impactful training programs for our collections team, ensuring they are equipped with the knowledge and skills to excel.

Benefits

• • Competitive salaries
• • Employee Recognition program
• • Great earning potential
• • Paid training
• • Career advancement opportunities
• • Health Insurance
• • Employee referral program
• • Lunch Subsidy

Responsibilities

• • Subject Matter Expert on multiple company specific, client specific and soft skill training topics
• • Subject Matter Expert on our LMS platform as well as other training, coaching & performance management tools
• • Conduct group classroom and individual trainings as required both on site & via remote applications
• • Thoroughly document all training completion, lesson plans and training schedules including updates and version control
• • Create engaging training initiatives and roll out plans for different clients, lines of business and persona's in the company
• • Provide training feedback and insights to new employees during on boarding as well as to Contact Point 360's leadership, operation & HR teams
• • Provide recommendation and create content on training trends and opportunities
• • Liaise with Operations, Quality Assurance and Human Resources to discuss SWOT analysis related to training
• • Assist other trainers as needed and complete other duties assigned.

Desired Traits and Characteristics

• • Has broad training experience including in-class and remote training
• • Has a winning attitude, energy and mind-set that is contagious to those they interact with
• • Thrives on being challenged, working well under pressure and taking a solution-oriented approach always
• • Has a critical eye for detail when it comes to industry best practices, processes and version control methods for all learning and development initiatives
• • Makes it their mission to be proactive, self-start and show self-initiative in all responsibilities and tasks
• • Has incredibly strong computer and typing skills including but not limited to Microsoft Office Suite, Microsoft Teams, SharePoint, Teamwork, etc.

Qualifications

• • Completion of post-secondary education and some training certifications are considered an asset
• • Experience in collections is preferred.
• • Minimum of 3 years progressive work experience in the BPO industry in a similar capacity
• • Experience with the full training lifecycle including analysis, design, delivery and evaluation
• • Availability to work evenings or weekends as required to meet and exceed company & client expectations

Additional Information and Instructions

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

About ContactPoint360

Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work. At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization. We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

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