Customer Support Specialist

Summary

We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs.

Benefits

• • Competitive pay
• • Unlimited PTO
• • Fully Remote
• • Opportunity to make a significant impact with healthcare customers

Responsibilities

• • Manage and resolve escalated queries from business customers via phone, chat, and email.
• • Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
• • Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
• • Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.

Qualifications

• • 3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
• • Proven experience managing escalations and maintaining strong relationships with business customers.
• • Experience working towards High CSAT (>90%) and QA scores in B2B environments.
• • Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
• • Familiarity with SLA management and complex customer issue resolution.

Additional Information and Instructions

System Requirements: ❗A reliable laptop/desktop (no Chromebooks or Linux OS). ❗Minimum 20 Mbps wired internet connection. ❗Wired headset. ❗Quiet, distraction-free working environment. ❗Stable power and internet connectivity. If you're excited to provide excellent customer service and thrive in a fast-paced environment, we encourage you to apply today!

About Clipboard Health

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

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