Supervisor, Credit & Collections Services

Summary

As a Team Supervisor at Conduent, you will be responsible for overseeing the daily operations of our business, technical support, and production teams. This role involves managing team performance, conducting hiring and training, and ensuring high-quality service delivery. You will use your broad technical expertise and industry knowledge to guide and develop your team, solve complex problems, and achieve operational and program management goals.

Responsibilities

• • Team Management: Supervise and coordinate the daily tasks of business, technical support, and production teams. Manage hiring, performance appraisals, and pay reviews.
• • Performance Oversight: Conduct performance evaluations, provide coaching, and deliver feedback to enhance team performance and compliance.
• • Operational Leadership: Oversee functional, operational, and program management, ensuring adherence to established procedures and practices.
• • Training and Development: Develop and implement training programs, recommend training interventions, and outline best practices for associate growth and improvement.
• • Problem Solving: Utilize technical expertise to address and resolve problems, evaluate solutions, and overcome challenges.
• • Reporting: Deliver quality, productivity, and compliance KPI reports. Share business updates and process improvements with the team.
• • Leadership: Provide supervision, including coaching and quality checks, to support team progress and maintain high service standards.

Qualifications

• • Experience: Extensive technical expertise and industry knowledge, with experience in managing hiring, performance appraisals, and team training.
• • Skills: In-depth understanding of processes, procedures, and systems. Strong problem-solving abilities and effective communication skills.
• • Leadership: Proven ability to supervise, coach, and motivate teams. Experience in managing operational and program responsibilities.
• • Independence: Ability to work independently and manage multiple tasks efficiently.
• • Compliance: Adherence to all policies and standards, ensuring quality and productivity.

Additional Information and Instructions

Join Conduent to play a key role in a dynamic team, where your contributions are valued, and you can make a significant impact on our success.

About Conduent

At Conduent, we are dedicated to delivering mission-critical services and solutions for Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. Join us and be part of a culture that values individuality and offers the opportunity to thrive, make a difference, and contribute to meaningful results every day.

Share This Job