Member Service Liaison Officer

Summary

Assist in ensuring that the Society's objectives related to Member Care, Customer Servicing, and Customer Care goals, initiatives, and delivery are fully and consistently met. Ensure that the Thrift Society's events and functions are handled promptly and efficiently, in alignment with the Mission, Strategic Goals, and Objectives of the JCSMTS.

Responsibilities

Ensure the timely, professional, and prompt handling of first-level responses to queries and requests, in alignment with the standards, operational procedures, and policies of the Thrift Society.

Required Skills

• Specific Knowledge Required:

  • • Comprehensive knowledge of JCSMTS' Policies, procedures and practices.
  • • Knowledge of the Society's products, services and policies.
  • • Specific knowledge of Client satisfaction techniques and practices.
  • • Computer Literacy and Electronic Data Processing.

• Required Skills and Specialised Techniques:

  • • Computer literacy (Microsoft Word, Microsoft Project, PowerPoint, Access, Publisher, and Excel).
  • • Ability to work well under pressure and to meet tight deadlines.
  • • A high level of integrity and the ability to work well with persons, at all levels within and external to the organization.
  • • Strong negotiating, mediatory, conciliatory, evaluative, analytical, editing, advisory and problem-solving skills.
  • • Excellent organizational, oral and written communication skills.

Qualifications

• • Bachelor's degree in Business Administration, Management Studies or Marketing.
• • Qualification in Office Procedures, Numeracy and English Language, would be an asset.
• • A minimum of one (1) years' experience in a similar capacity would be an asset.

Additional Information and Instructions

Interested persons should submit applications along with resume no later than Thursday, April 24, 2025, to vacancy@jcsmts.com.jm or mail to: Jamaica Civil Service Mutual Thrift Society Limited, 10 Caledonia Avenue, Kingston 5, P.O. Box 106. Subject line: "Member Service Liaison Officer" Please note that while we appreciate all applications, only shortlisted applicants will be contacted.

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