Hostess

Summary

A Restaurant Host and Hostess are responsible for greeting guests as they arrive and showing them to their tables. They manage reservations and waiting lists, communicate with the wait staff about table turnover, and sometimes assist with serving food if needed.

Responsibilities

Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well-being of guests.

Required Skills

• • Accuracy and speed in executing assigned tasks.
• • Strong verbal and written communication and customer service skills.
• • Ability to foster harmonious relations.
• • Good attention to detail.
• • Strong observational skills.
• • Professionalism and integrity at the highest level.
• • Ability to multitask.

• Specific Knowledge Required:

  • • Knowledge of food service regulations and offerings.
  • • Knowledge of all the Hotel’s services and amenities.
  • • Computer literacy.

Qualifications

• • Level TWO (2) Certificate in Food and Beverage Service or equivalent from accredited training institution.
• • A minimum two (2) years’ experience in a similar capacity.
• • Second language is an asset.
• • Clean Police Record.
• • Valid Food Handler’s Permit.

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