Customer Service Representative - Latam

Summary

The Customer Service Representative will be responsible for supporting different brands and customers of the Client through phone, email, and chat. Position: Customer Service Representative Working Hours: Mon-Fri, 9am to 5pm Eastern Standard Time Salary Range: up to USD 2,000/ month

Responsibilities

• • Maintaining a positive, empathetic, and professional attitude toward customers always.
• • Responding promptly to customer inquiries providing 100% Customer Satisfaction
• • Communicating with customers through various channels.
• • Acknowledging and resolving customer complaints.
• • Knowing our services inside and out so that you can answer questions.
• • Processing orders, forms, applications, and requests.
• • Keeping records of customer interactions, transactions, comments, and complaints.
• • Communicating and coordinating with colleagues as necessary.
• • Providing feedback on the efficiency of the customer service process.
• • Ensure customer satisfaction and provide professional customer support.
• • Answering and resolving customer requests and claims on different marketplaces, including Amazon A-to-Z claims and eBay requests and disputes.
• • Contact customers who leave negative reviews or feedback to rectify any problems and provide customer satisfaction
• • Filing claims with shipping carriers and contacting them as necessary to resolve customer shipment issues.
• • Filing Amazon SAFE-T claims on Amazon in cooperation with the Warehouse team
• • Follow up with or call back customer voicemails or email communications
• • Submit Replacement orders to the Fulfillment team in accordance with the internal SOP

Qualifications

• • 3 years previous customer service experience in call center environment
• • Exceptional customer service, active listening, able to articulate thoughts and ideas both verbally and in writing
• • Professional phone voice
• • Ability to remain calm when dealing with stressed or upset customers
• • Problem-solving skills, and the ability to think under pressure
• • Continued education on company, products, and services
• • Proficient with computers and typing
• • Exhibit professionalism in all situations in the workplace
• • The ability to learn quick and move on from both success and opportunities

Additional Information and Instructions

🌟 Note: Experience in the Automotive Industry 🚗 is a PLUS, as customers often inquire about the Year, Make, and Model of parts. This process requires specific training to ensure accurate responses. ✅ 📄 Important: Please submit your resume or CV in English. Proficiency in the English language, both verbal and written, is essential for this role. 🗣️✍️

About Somewhere

The company has established itself as a top manufacturer and exporter of suspension and steering parts for the automotive aftermarket. We offer an extensive selection of steering, suspension, and brake components for a wide range of makes and models. We serve the technicians and DIY enthusiasts by providing superior quality parts directly from the factory at best prices with exceptional customer experience. The company's goal is to transform the shopping experience for the automotive aftermarket industry with premium products designed and engineered for innovative solutions.

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