Business Development Officer

Summary

Assist management to investigate, analyze, identify and implement business solutions for improving the operations of the Pensions department in relation to technological enhancements and process improvements.

Responsibilities

• Conduct routine assessments of business model to identify improvements needed.:

  • • Outline clearly required achievements and quality measures for assessing them.
  • • Outline clearly implementable systems or processes to fulfil business requirements.
  • • Identify and work through conflicting requirements from management and team and provide workable solutions.
  • • Conduct meetings with management team to discuss projects and deliverables.
• • Keep abreast of technologies used in the operations to ensure required updates are assessed and implemented where necessary.
• • Assess working conditions of all systems to ensure that all problems are identified and rectified.
• • Advise team of all new deployments, process changes or improvements.
• • Update of process reviews to ensure relevance to changes in the company and wider industry
• • Prepare, update and maintain work process manuals
• • Ensure the relevant team members are all updated on changes to work processes impacted by information technology and provide them with the relevant training where necessary.
• • Maintain link between relevant technology departments and users of pension systems to ensure technology requirements are fulfilled.
• • Maintain link between end users to ensure that problems identified are reported to the relevant vendors/ support group.
• • Arrange for the setting up of clients on the relevant systems and portals.
• • Provide training sessions for internal team members on new applications.
• • Provide tutorials to clients on self-help systems.
• • Prepare all functional specifications for projects.
• • Arrange for the testing of systems and applications.
• • Perform other job-related duties assigned from time to time.

Required Skills

• • Excellent communication skills.
• • Excellent analytical skills.
• • Good understanding of the project life cycle.
• • Time management skills.
• • Sound knowledge of computer software packages.
• • Some programming knowledge.

Qualifications

• • Bachelor’s degree in Information Technology, Management Studies or relevant discipline from a recognized tertiary institution.
• • Certification in Project Management, Business Analysis (CBAP or BABOK) or related area.
• • Successful completion of LOMA level 1 or certification in other industry specified designations would be an asset.
• • At least three (3) years working experience in a similar capacity.

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