Dispatch Agent

Summary

We are seeking Dispatch Agents with a minimum of 2 years in the BPO sector. The ideal candidate will have a background in dispatching operations, although it is not mandatory. The Dispatch Agent will be in constant communication with drivers and client to ensure all logistics needs are met.

Benefits

• • Free Health Insurance
• • Free Life Insurance
• • Daily Lunch Allowance
• • Paid Holidays
• • Educational Assistance
• • Career advancement programme
• • Shuttle service
• • Competitive Salary
• • Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

Responsibilities

• • Deliver outstanding carrier and driver experience.
• • Use internal resources to gather data and conduct relevant analysis.
• • Schedule and assign drivers to various routes.
• • Track and monitor the progress of deliveries.
• • Ensure compliance with safety regulations and company policies.
• • Generate Reports as required.
• • Handle administrative tasks related to the dispatch operation.
• • Resolve issues and address inquiries from drivers and customers professionally and promptly.
• • Perform other duties as assigned.

Desired Traits and Characteristics

• • Knowledge of logistics and transportation industry practices is a plus.
• • Willingness to work under pressure.
• • Ability to think fast on your feet during a crisis and respond accordingly with a contingency plan for future.
• • Excellent communication skills both written and verbal.
• • Ability to interact with customers comfortably and document the requirements.
• • Great Multi-tasking skills.

Qualifications

• • ASc. Degree is a plus.
• • Working Knowledge of basic MS Office tools like Excel, Word and PowerPoint.
• • Project Coordination Expertise preferred.
• • Prior Experience with a Dispatching software is a plus.
• • At least 1 year experience in Dispatch Services, Reservations, Sales or Customer Service.

Additional Information and Instructions

All applicants must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check. While we appreciate the interest of all applicants, only shortlisted candidates will be contacted.

About Contax360 BPO Solutions

Contax360 BPO Solutions, a leading global contact center solutions provider and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

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