Control Room Operator (OPS/TO3; Pay Band 4) – Headquarters

Summary

To monitor, log, map and chart investigative operations received by the Commission 💰Salary: $1,711,060 – $2,301,186 JMD per annum with appropriate allowances.

Responsibilities

• • Answer and log all telephone calls from the Commission’s tip lines, incident scene lines and forward promptly to the appropriate team;
• • Create new case files on the Commission’s case management system in accordance with the Commission’s guidelines;
• • Update log sheets;
• • Manage the Booking Out Board and Essential Mapping;
• • Liaise with Investigators at incident scenes;
• • Coordinate teams and scene responses as well as record actions taken by employees, the Security Forces and the general public which is pertinent to the Commission.

Required Skills

• • Good attention to detail and accuracy in work product;
• • Excellent communication skills (both written and oral);
• • Good customer service and interpersonal skills;
• • Excellent time management skills;
• • Proficiency in relevant computer applications;
• • Ability to meet performance and deadline driven output standards.

Qualifications

• • Secondary School Education;
• • At least four (4) CXC/GCE including English Language; and
• • A minimum of three (3) years’ experience in a similar position.
• • Certificate in Customer Service would be an asset.

Additional Information and Instructions

Applications accompanied by CVs should be submitted no later than Monday, May 26, 2025 to: hrd@indecom.gov.jm 📜 N.B. Please include the job title in the subject line of your email. Thank you for your interest; however, only shortlisted applicants will be contacted.

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