Customer Service Representative

Summary

As a Customer Service Representative at Veta Virtual, you will be the friendly and professional voice of our clients, enhancing their customer experiences through outstanding phone call management.

Benefits

At Veta Virtual, we believe in taking care of our team members. When you join us, you will enjoy:

• • A fully paid training period to help you get started.
• • The flexibility of working from home.
• • Competitive pay ranging from $1,000 to $1200 USD per month, based on your experience.
• • Monthly performance and attendance bonuses of $100 to $200 USD.
• • 20 paid days off per year after training period.
• • A friendly, supportive team environment where everyone is valued.
• • Opportunities for professional growth — everyone on our team started as a CSR!
• • Performance recognition with regular reviews and feedback to acknowledge achievements and support career growth.
• • Culture building initiatives that include company-wide and team events to foster strong connections among team members.

Responsibilities

Your key responsibilities include:

• • Manage calls professionally for a diverse range of businesses and professionals.
• • Accurately take and promptly deliver messages with a touch of flair.
• • Book appointments using user-friendly software like Calendly, making scheduling a breeze.
• • Transfer calls efficiently, following established protocols and adding your friendly touch.
• • Address callers' needs with empathy and professionalism, ensuring they feel valued and heard.
• • Build strong relationships with clients by understanding their unique requirements.
• • Collaborate with our team to continuously improve service quality and inject fun into our processes.

Qualifications

• • Exceptional communication skills with a strong command of English (both written and spoken).
• • 2-3 years of proven experience in a similar role.
• • An outgoing, energetic, and passionate personality and attitude.
• • A sense of responsibility and commitment to excellence.
• • Familiarity with AI Tools and a quick learning ability.
• • A quiet work environment and reliable equipment.
• • A stable internet connection and a minimum typing speed of 50 WPM.
• • Availability for a 9-hour shift between 9 AM - 9 PM EST, Monday to Friday.

Additional Information and Instructions

• Our Values:

  • • Growth Mindset; We embrace challenges and see them as opportunities to grow.
  • • Fearless Integrity; We act with honesty and transparency, no matter what.
  • • Execution Excellence; We strive for the highest quality in all our work.
  • • Compassionate Connection; We build meaningful relationships with empathy and respect.
  • • Reliability and Trust; We earn trust by being dependable and responsible.

During the interview process, our hiring team might ask questions about these values, so be ready to share how you embody them in your professional life! Very Important Note: We're on the hunt for TOP PERFORMERS to join our fantastic team! If you’re applying, we want to see your vibrant, extroverted, and dynamic personality shine through. Dazzle us with your energy in your video submission, wow us in your interview, and keep the fun going every day you work with us. Ready to bring the sparkle? Apply now! Join Veta Virtual and be part of a team that values your skills and supports your professional journey. We review ALL applications and get back to you within 1-3 business days after you apply. Apply now and make a difference with us!

About Veta Virtual

At Veta Virtual, we redefine business support by providing tailored solutions across industries like e-commerce, healthcare, and professional services. Since 2021, our people-first approach has enabled us to build meaningful client relationships while delivering excellence. As we continue to grow, we’re looking for driven professionals to join our mission-driven team.

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