Remote IT Support Specialist

Summary

Are you a tech-savvy problem solver ready to take on a dynamic role supporting a fast-paced, fully remote team? Our client is a small but growing company seeking an IT Support Specialist to manage all technical aspects of the business. Salary: $1,500 USD/month

Responsibilities

• Website and WordPress Management:

  • • Update content, manage hosting, databases, and frontend design (CSS).
  • • Customize LMS design, functionality, and plugins.
  • • Ensure WordPress themes and plugins are up to date.
  • • Integrate tracking pixels and analytics tools.

• Automation and Tools:

  • • Oversee and optimize Zapier workflows.
  • • Administer the Google Suite (e.g., Gmail, Drive, Calendar).
  • • Manage CRM workflows, including tagging, segmentation, and automated campaigns (currently using Keap by InfusionSoft).

• Tech Portal Administration:

  • • Manage access to custom WordPress LMS (e.g., adding/removing users, access control, updating content).
  • • Support spam monitoring and compliance issues for email communications.

• IT Support and Security:

  • • Provide software and hardware troubleshooting to team members.
  • • Monitor network and system security to safeguard data.
  • • Coordinate with vendors for hosting, LMS, and CRM-related concerns.

• Reporting and Analysis:

  • • Generate performance reports for websites, campaigns, and workflows.
  • • Propose improvements based on analytics and team feedback.

• Training and Collaboration:

  • • Offer technical training or guidance on tools and workflows.
  • • Collaborate with teams to implement solutions that enhance operations.

Qualifications

• Experience:

  • • 3+ years in IT support, WordPress, CRM systems, and automation tools.

• Skills:

  • • Strong knowledge of HTML/CSS, plugin customization, Zapier, Google Suite, and data security.

• Mindset:

  • • Detail-oriented, proactive, and a natural problem solver with strong communication skills.

About HireLatam

HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

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