Manager, Housekeeping and Cleaning

Summary

As a Manager, Housekeeping and Cleaning, you will be responsible for supervising and coordinating the work activities of cleaning personnel in various establishments, including hotels, hospitals, offices, and more. Your role will be instrumental in maintaining high standards of cleanliness and ensuring the smooth running of housekeeping operations.

Responsibilities

• • Directly supervise and coordinate the work activities of cleaning personnel and housekeeping staff.
• • Monitor and evaluate the performance of your team, providing feedback, support, and training as needed.
• • Allocate resources efficiently and effectively to ensure work is completed according to established standards and timelines.
• • Adapt departmental plans and priorities to address resource and operational challenges.
• • Collaborate with other departments to ensure optimal cleanliness and hygiene standards are maintained across all areas of the establishment.
• • Set performance goals for staff and hold them accountable for meeting or exceeding expectations.
• • Develop and implement housekeeping policies and procedures in compliance with company standards and relevant regulations.
• • Ensure regular inspections are conducted to evaluate the cleanliness of all areas and ensure corrective actions are taken when necessary.
• • Participate in budget planning and financial management for the department, ensuring cost-effective operations.
• • Address and resolve any customer complaints or issues related to housekeeping services in a timely manner.
• • Complete additional tasks or responsibilities as assigned.

Required Skills

• • Teamwork and Collaboration
• • Action Management
• • Business Expertise
• • Championing Guest Needs
• • Impact
• • Innovation
• • Interpersonal Skills
• • Job Functional Knowledge
• • Leadership
• • Problem Solving
• • Talent Development

Qualifications

• Education:

  • • Bachelor's Degree in a related field is preferred.
  • • Equivalent combination of education and experience will be considered.

• Certifications:

  • • Certifications may be required or preferred.

• Work Experience:

  • • Manages service, support, or professional associates and/or supervisors
  • • Adapts departmental plans and priorities to address resource and operational challenges
  • • Decisions guided by policy, resources and business plan
  • • Receives moderate guidance
  • • Has 5 to 7 years of work experience
  • • Has 3 to 4 year of management experience

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