Customer Service Representative

Summary

As a Customer Service Representative (CSR), you play a pivotal role in ensuring smooth operations by providing exceptional scheduling and customer care services over the phone. Working from your home office, you will handle inbound calls, ask essential questions to understand client needs, and schedule jobs effectively. Your ability to set a friendly and professional tone during interactions makes every call a positive experience for clients. If you thrive in a work-from-home setup but value being part of a supportive and connected team, this role is ideal for you! 8-hour shifts with an unpaid lunch hour, 5 days per week (rotating days off) Shifts range from 7 AM to 11 PM EST

Benefits

• • Monthly salary range of $1600–1900 USD, commensurate with experience and qualifications.
• • Salary paid in USD or local currency according to preference.
• • Bonuses available after 90 days based on performance metrics.

Responsibilities

• • Handle inbound calls (no cold calling), inquire about customer needs, and set appointments
• • Update and maintain customer account information
• • Provide efficient and effective communication with clients

Required Skills

• • Friendly, driven, and intelligent
• • Strong computer literacy
• • Excellent communication and trustworthiness
• • A problem-solving mindset

Qualifications

• Sales Experience:

  • • Demonstrated ability to exceed sales targets and close deals

• Communication Skills:

  • • Strong listening, rapport-building, and communication abilities across phone, email, and chat

• Personality:

  • • Outgoing and personable with a knack for connecting with people

• Problem Solving:

  • • Ability to identify and resolve customer issues promptly and professionally

• Work Ethic:

  • • Reliable, dedicated, and committed to delivering top-tier customer service

• Computer:

  • • Windows (10 Pro/11 Pro/Enterprise) or iOS (Big Sur, Monterey, Ventura, or Sonoma)
  • • Intel Core i5 or AMD Ryzen 5 processor
  • • 8 GB RAM minimum, 16 GB recommended
  • • Two monitors required (if using a laptop smaller than 15")

• Headset:

  • • Wired noise-canceling microphone with USB connection

• Internet:

  • • Wired connection with a minimum of 10 Mbps upload and 50 Mbps download

Additional Information and Instructions

• Paid Time Off (PTO):

  • • 2 days after 90 days of employment
  • • 7 days after one year, subject to company adjustments

While this is a long-term position, hours may be adjusted to part-time during slower periods. If this role excites you and aligns with your skills, apply now to join a team where innovation meets excellent customer care!

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