Digital Channel Associate – New Brunswick (Contract)

Summary

Provide first level assistance to clients wishing to utilize the digital channels within the branch. Provide support to the branch management by ensuring that clients can successfully log into and navigate the various digital channel(s) of choice which include online banking, ATM utilization and self-serve kiosks. Register clients for products that provide access to digital channels, Monitor the service delivery and utilization of the digital channels.

Responsibilities

• Provide superior service through greeting and directing walk-in clients to the appropriate digital channel within the branch:

  • • Assist clients with information about the various channels.
  • • Assist clients with logging onto and navigating the selected channel(s).
  • • Develop an awareness of the digital products offered by Sagicor Bank and its competitors, sufficient to recognize opportunities, explain features and benefits and refer appropriately.
  • • Ensure that clients’ waiting area/ time are maintained as per bank’s standard.
  • • Action clients’ queries and direct them to the appropriate resource for resolution.
  • • Ensure that product material and other client materials are readily available to support migration to digital channels.
  • • Provide branch management with client feedback on their experience with the digital channel(s).
• • Perform other job-related duties assigned from time to time.

Required Skills

• • Prior experience in a Commercial Banking environment would be an asset.
• • Knowledge of Microsoft Office Suite.
• • Knowledge of the Bank’s policies and procedures.
• • Knowledge of the Proceeds of Crime Act (POCA).
• • Knowledge of the Bank’s code of ethics and service standards.
• • Good interpersonal, communication and complaint handling skills.
• • Ability to work in a fast-paced environment.
• • High degree of confidentiality

Qualifications

• • Minimum of an Associate degree in Business Management or a relevant discipline from a recognized institution.
• • Formal training in customer service would be an asset.

Additional Information and Instructions

📋 How to Apply: 🔹 If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than December 27, 2024. 🙏 We appreciate all applications; however, only shortlisted candidates will be contacted.

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