Event Planning Manager

Summary

As an Event Planning Manager, you will be responsible for making and confirming reservations for transportation or lodging, as well as sell transportation tickets. You may also be tasked with checking baggage, directing passengers to designated concourses, piers, or tracks; delivering tickets and contacting individuals and groups to inform them of package tours; and providing tourists with travel or transportation information.

Responsibilities

• • Make and confirm reservations for individual clients and groups using reservation systems and tools.
• • Sell ensuring a customer-friendly experience.
• • Assist clients with itinerary planning and travel recommendations, including package tours and special offers.
• • Provide in-depth travel and transportation information to tourists as needed.
• • Maintain contact with individuals and groups to keep them informed of reservation statuses, changes, and updates.
• • Coordinate with team members and other departments to ensure smooth reservation processes and client satisfaction.
• • Adhere to established procedures and practices in all aspects of the reservation process, while maintaining a focus on quality and customer service.
• • Complete additional tasks or responsibilities as assigned.

Required Skills

• • Business Expertise
• • Championing Guest Needs
• • Developing Self
• • Impact
• • Interpersonal Skills
• • Job Functional Knowledge
• • Leadership
• • Problem Solving
• • Teamwork and Collaboration
• • Accountability

Qualifications

• Education:

  • • High School Diploma and/or Associate's Degree or equivalent is preferred.
  • • Combination of education and experience will be considered.

• Certifications:

  • • Certifications may be required or preferred.

• Work Experience:

  • • Requires expertise in a variety of work processes through a combination of job-related training and considerable on-the-job experience
  • • Typically acts as a lead, coordinating the work of others but not a supervisor
  • • Works autonomously within established procedures and practices
  • • Has 1 to 2 years of work experience

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