IT Manager - Contact Center

Summary

As the IT Manager for our contact center, you will be responsible for managing and maintaining the IT infrastructure, ensuring smooth and efficient operations. You will lead a team of IT professionals, provide technical support, and implement innovative solutions to enhance our contact center's performance.

Benefits

• • Competitive salary and benefits package.
• • Opportunities for professional development and career growth.
• • A dynamic and supportive work environment.
• • The chance to make a significant impact on the success of our contact center

Responsibilities

• • Oversee the day-to-day IT operations of the contact center, including network management, system administration, and technical support.
• • Lead and mentor a team of IT professionals, providing guidance and support to ensure high performance and professional growth.
• • Develop and implement IT policies and procedures to ensure data security, system reliability, and compliance with industry standards.
• • Collaborate with other departments to identify and address IT needs, ensuring seamless integration of technology solutions.
• • Manage IT projects, including system upgrades, software implementations, and infrastructure improvements.
• • Monitor and analyze system performance, identifying areas for improvement and implementing corrective actions.
• • Stay up-to-date with the latest industry trends and technologies, recommending and implementing innovative solutions to enhance contact center operations.

Qualifications

• • Bachelor's degree in Information Technology, Computer Science, or a related field.
• • Proven experience as an IT Manager or similar role, including previous experience as a Systems Administrator preferably in a contact centre environment.
• • Certifications
• • Strong knowledge of IT infrastructure, including networks, servers, and telecommunications systems.
• • Excellent leadership and team management skills, with the ability to motivate and inspire a team.
• • Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues.
• • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• • Knowledge of industry standards and best practices for IT management and data security.
• • Working knowledge of Microsoft Windows and Microsoft infrastructure software such as Exchange 2019, Office365, Azure, Linux (OpenSUSE and CentOS forks) environments.
• • Understanding of basic networking concepts.
• • Working knowledge of Server and Desktop Virtualization technologies in an enterprise.

Additional Information and Instructions

If you are a highly motivated and experienced IT professional looking for a challenging and rewarding opportunity, we would love to hear from you. Please submit your resume and cover letter to: 📧 jobs@contax360.com Subject Line: 📬 "IT Manager - Contact Center Application"

About Contax360 BPO Solutions

Contax360 BPO Solutions, a leading global contact center solutions provider and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

Share This Job