Energy Associate

Summary

The Technical Support Specialist role is to aid the organization’s ability to maintain a productive end-user technology environment by ensuring all provided hardware and software assets are fully functional. This position will provide technical support for equipment such as computers, printers and IP phones along with associated software components.

Responsibilities

• • Collaborate with HR, management, and cross-functional teams to develop a comprehensive engagement strategy that aligns with Sagility's values and goals.
• • Identify opportunities to infuse fun and welcoming elements into the workplace culture.
• • Plan and organize engaging events, activities, and initiatives that promote team bonding, stress relief, and a sense of community.
• • Coordinate logistics, including venue selection, scheduling, invitations, and necessary resources.
• • Identify and cultivate brand advocates among employees who can positively influence their peers and promote Sagility's values and culture.
• • Empower brand advocates to share their experiences and stories through various channels, both internally and externally.
• • Design and implement creative initiatives aimed at reducing attrition rates by improving employee satisfaction, motivation, and overall workplace experience.
• • Analyze attrition trends and gather feedback to inform targeted engagement strategies.
• • Develop compelling communication materials, including newsletters, posters, and social media content, to promote upcoming events and initiatives.
• • Leverage various platforms to generate excitement and participation.
• • Solicit regular feedback from employees to gauge the effectiveness of engagement initiatives and gather suggestions for improvement.
• • Analyze feedback data to make informed decisions and adjustments to engagement strategies.
• • Collaborate with internal departments and external partners to enhance the overall employee experience through shared initiatives and partnerships.
• • Establish key performance indicators (KPIs) to measure the success of engagement initiatives.
• • Prepare regular reports on engagement metrics, demonstrating the impact of efforts on attrition rates and employee morale.

Qualifications

• • Bachelor's degree in Human Resources, Communications, Event Management, or a related field (or equivalent experience).
• • Proven experience in organizing engaging events, employee engagement initiatives, or brand advocacy programs.
• • Creative mindset with a passion for creating fun and welcoming environments.
• • Excellent interpersonal and communication skills, capable of energizing and motivating diverse teams.
• • Strong organizational and project management skills to handle multiple initiatives simultaneously.
• • Data-driven approach to decision-making, with the ability to analyze feedback and engagement metrics.
• • Proficiency in using communication and collaboration tools, social media platforms, and event planning software.
• • Positive attitude, enthusiasm, and a genuine passion for enhancing the employee experience.

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

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