Retail Customer Support Associate

Summary

We are seeking a friendly and customer-focused Retail Customer Support Associate to join our team in Mandeville, Manchester Parish, Jamaica. In this role, you will be the face of our company, providing exceptional customer service and support to our valued clients.

Responsibilities

• • Greet and assist customers in a warm and professional manner
• • Respond to customer inquiries and provide product information
• • Process sales transactions accurately using our Point of Sale (POS) system
• • Handle customer complaints and resolve issues with empathy and efficiency
• • Maintain a clean and organized retail environment
• • Collaborate with team members to ensure a positive shopping experience
• • Stay updated on product knowledge and promotions
• • Assist with inventory management and restocking as needed
• • Provide feedback to management on customer preferences and trends
• • Participate in team meetings and training sessions to enhance skills and knowledge

Required Skills

• • Excellent verbal and written communication skills
• • Strong problem-solving abilities and attention to detail
• • Basic computer skills and familiarity with Point of Sale (POS) systems
• • Customer service orientation with a friendly and empathetic demeanor
• • Ability to work in a fast-paced environment and multitask effectively
• • Previous retail or customer service experience preferred
• • Passion for delivering exceptional customer experiences

Qualifications

• • High school diploma or equivalent
• • Flexibility to work various shifts, including weekends and holidays
• • Physical ability to stand for extended periods and lift up to 25 pounds

About Sutherland

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

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