Tier 1 Customer Support

Summary

Do you have a Customer Support background? Do you enjoy remote work and flexible schedules? Apply for this opportunity today! ModSquad has partnered with the top eBook providers in the market and we are currently seeking experienced Customer Support Representatives to respond to customer inquiries via tickets.

Qualifications

• • Excellent writing and problem-solving skills
• • Helpful, polite and smart individuals with a real "Can Do" attitude
• • A strong passion for books/storytelling; eager to share that passion with those who you will be supporting (help our users write their story!)
• • Great at identifying technical issues and communicating those issues (and their solutions) effectively to someone who may not be as tech savvy as you are
• • Tech-Savvy, and able to pick up new tools/software easily

Additional Information and Instructions

IMPORTANT ⚠️: Take your time ⏳ and ensure you do a thorough job ✅ when completing your application. Your responses should be grammatically correct ✍️ (punctuation, capitalization, spelling, correct tense usage) and comprehensive 📚. This will greatly increase the chances 💯 of scoring an interview! 🎯 Please note 📌: A Chromebook is not sufficient 💻 for ModSquad projects.

About ModSquad

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

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