Sports Manager - Couples Swept Away

Summary

The Sports Complex Manager at Couples Swept Away is responsible for overseeing all aspects of the resort's sports and fitness facilities, ensuring exceptional guest experiences, maintaining high standards of safety and cleanliness, and managing a team of sports and fitness professionals. This role requires strong leadership, organizational skills, and a passion for sports and fitness and reports directly to the Hotel Operations Manager.

Responsibilities

• • Developing and managing annual budgets for the sports complex
• • Monitoring and controlling expenses while maximizing revenue
• • Implementing cost-saving measures without compromising quality
• • Agreeing and managing budgets expenses and activity logs
• • Ensuring high levels of guest satisfaction through personalized service
• • Addressing and resolving guest complaints promptly and effectively
• • Continuously improving guest experiences through feedback analysis
• • Recruiting, training, and developing a high-performing team of sports and fitness professionals
• • Conducting regular performance evaluations and providing constructive feedback
• • Fostering a positive work environment and promoting teamwork
• • Implementing and maintaining eco-friendly practices within the sports complex
• • Conducting daily team meetings to discuss goals, challenges, and guest feedback
• • Ensuring clear communication of policies, procedures, and any changes
• • Maintaining a safe environment for guests and staff
• • Ensuring compliance with all safety regulations and standards
• • Regular inspection of facilities and equipment to ensure they meet quality standards
• • Monitoring and evaluating the quality of services provided by staff
• • Staying updated on industry trends and best practices
• • Implementing new programs and activities to enhance guest experiences
• • Encouraging and supporting innovative ideas from team members

Required Skills

• • Strong leadership and team management skills
• • Excellent communication and interpersonal skills
• • Proficiency in budgeting and financial management
• • Knowledge of various sports and fitness activities
• • Certification in First Aid and CPR
• • Ability to work flexible hours, including weekends and holidays

Qualifications

• • Bachelors degree in Sports Management, Hospitality Management or related field
• • Minimum 5 years of experience in managing sports facilities or fitness centers, preferably in a resort setting

About Couples Resorts Jamaica

At Couples Resorts, we offer the most Inclusive Vacation anywhere with the highest-level of repeat guests, because all of our decisions and actions are done with our guests in mind. We work hard to preserve an environment of trust, respect and superior service. We love what we do and we do it with passion and pride by inspiring and being inspired by our team and our guests.

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