Customer Service Officer (GMG/AM 1)

Summary

Under the general direction of the Procurement/Office Manager, the Customer Care Officer is required to serve internal and external customers, by providing relevant information, and to welcome and direct clients to the relevant desks officers. 💰 salary range $1,439,455 - $1,935,907 per annum and any allowance(s) attached to the post.

Responsibilities

• • Provides accurate and timely information/direction to customers, in accordance with the Access to Information Act and the Customer Service Charter;
• • Greets, receives and serves customers, in accordance with the Customer Service Charter;
• • Receives and ascertains nature of calls, and responds to enquiries or complaints, or transfers to relevant desk officers, as necessary, in accordance with the Customer Service Charter;
• • Receives and dispatches mail to Registrar/desk officers;
• • Monitors Interview Schedules and seats interviewees;
• • Investigates, gathers information/complaints and escalates to supervisor/desk officers for resolution;
• • Logs and tracks all customer complaints and status on the database;
• • Directs walk-in customers to the appropriate officers, as necessary;
• • Prepares daily and weekly reports, along with any other reports or information that may be required with respect to Customer Service, including customer feedback;
• • Performs any other duties assigned from time to time.

Required Skills

• • Good interpersonal and problem-solving skills
• • Good knowledge of relevant computer applications
• • Good oral and written communication skills
• • Good time management and organizing skills

Qualifications

• • Four (4) CSEC/GCE O’Level subjects, inclusive of English Language and a numeric subject;
• • Diploma/Certificate in Business Administration from an accredited tertiary institution;
• • Two (2) years’ related work experience.

Additional Information and Instructions

Applications, accompanied by résumés, should be submitted no later than Friday, 9th May, 2025, to: Director, Human Resource Management and Development Office of the Services Commissions (Central Government) 30 National Heroes Circle Kingston 4 💰 Email: hrm@osc.gov.jm ℹ️ Please indicate the name of the post that you are applying for in the subject line Please note that only shortlisted applicants will be contacted.

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