Compliance Officer (Level 4) - Old Harbour Tax Office

Summary

To execute and maintain the collection of outstanding revenue, on assigned, medium priority cases which include accounts receivable in respect of liabilities for all tax types within the geographical area for which the Tax Office is responsible. 💰Salary: $4, 266,270 – 5,737,659 JMD per annum

Responsibilities

• • Processes and monitors assigned taxpayers’ accounts for medium priority cases as well as all Property Tax and Local Government fees;
• • Issues reminders/Form 13 or makes phone calls to taxpayers who are non-compliant;
• • Conducts field visits and monitors compliance listing;
• • Conducts interviews with taxpayers and/or representatives both inside and outside the office to collect taxes due, secure delinquent returns and initiates corrective actions;
• • Organizes and monitors payment arrangements to ensure that payments are received as scheduled;
• • Reconciles accounts based on payments made;
• • Reviews and evaluates information obtained from various sources (i.e. Tax Returns, asset searches, departmental records) to determine what actions are available for debt resolution;
• • Secures and analyzes financial information from taxpayers and third parties such as statements received on bankruptcies and receiverships and compares with internal information;
• • Verifies assets, liabilities, sources of income and expenses reported;
• • Secures full payment, arranges for instalment agreements or reports accounts currently not collectable;
• • Recommends enforcement actions when taxpayers neglect or refuse to satisfy liabilities;
• • Persuades, influences and motivates taxpayers to resolve existing delinquencies and comply with filing and payment requirements;
• • Compiles asset information to assist in the collection of taxpayers’ indebtedness;
• • Negotiates contentious filing issues with taxpayer or registrant with a view to ensuring fairness in the application of the law;
• • Recommends changes to improve policy or programmes to obtain better compliance from non-filing/non-registrant taxpayer;
• • Interviews taxpayers to obtain and analyze information pertaining to the taxpayer’s financial condition and explains delinquent tax liabilities;
• • Provides business counsel to help the taxpayer choose a positive course of action to resolve current liabilities and prevent future delinquencies;
• • Determines collection ability of accounts through financial analysis and asset evaluation;
• • Produces the necessary documentary evidence for court cases and testifies as expert witness in criminal prosecutions to sustain the Government’s position;
• • Participates in periodic compliance surveys to identify unregistered taxpayers, unreported income and persuades unregistered taxpayers to become compliant;
• • Investigates applications for relief, exemption and waivers of Property Tax and makes recommendations;
• • Prepares warrant of distress for the court’s signature if taxpayer defaults on judgement order;
• • Identifies those accounts which require specialized knowledge and makes referrals for resolution;
• • Accounts for the funds collected and ensures that there is no loss to the Government of Jamaica;
• • Supports the identification and management of risks within the organization and by extension the respective area of work;
• • Performs other related duties assigned by the Manager Compliance.

• This job is satisfactorily performed when:

  • • Revenues collected are lodged on a timely basis and accounted for in accordance with the Financial Administration and Audit Act (FAA);
  • • Taxpayers’ accounts are constantly monitored and accurately reconciled after each transaction with the account;
  • • Relevant and accurate documentary evidence is prepared for court cases within the stipulated time;
  • • Delinquent Returns and payment enforcement programmes are implemented in accordance with the guidelines;
  • • Manageable payment arrangements are made and constantly monitored;
  • • Taxpayers’ records/files are updated with the relevant payments, filing, enforcement information and appropriate notes;
  • • Reports prepared and submitted in keeping with established standard and agreed timelines.

Required Skills

• Specific Knowledge:

  • • Excellent knowledge of all the relevant tax laws, regulations and guidelines;
  • • Excellent knowledge of Tax Administration Jamaica’s operations and functions;
  • • Good knowledge of the Financial Administration and Audit (FAA) Act and other financial regulations and guidelines;
  • • Working knowledge of standard business operations and commercial practices;
  • • Working knowledge of computer systems and relevant applications;

• Required Skills and Specialised Techniques:

  • • Excellent judgement, and analytical skills;
  • • Excellent communication and team building skills;
  • • Excellent negotiating and persuasive skills;
  • • Excellent interpersonal skill;
  • • Very good time management skill;
  • • Proficient in the use of Microsoft Word, Excel.

Qualifications

• • B.Sc. Degree in Business Administration or Accounting or the equivalentqualifications;
• • Two (2) years work related experience.

Additional Information and Instructions

• Working Conditions:

  • • High level of risk in dealing with hostile taxpayers;
  • • Irregular working hours at times;
  • • Numerous critical deadlines;
  • • Exposure to dust, dirt and inclement weather conditions;
  • • Travel (50% - 60%).

Applications with resumes should be submitted no later than Thursday, July 3, 2025 to: The Recruitment Officer Tax Administration Jamaica Donald Sangster Building (5th Floor), 116 East Street Kingston 4 ✉️ Email: taj-jobs@taj.gov.jm ℹ️ Subject Should Include: Compliance Officer (Level 4) - Old Harbour Tax Office 📜 N.B. Please include the job title in the subject line of your email. While we thank all applicants for their interest, only short-listed candidates will be contacted.

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