Senior Associate - Travel

Summary

Sutherland is seeking an attentive and goal-oriented person to join us as Travel professional. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

• • Handling all the International and Domestic ticketing inquiries and issuance work
• • Handles travel requests raised from the respective geographic region such as Canada, North & South America, Caribbean Area, Mexico & International Philippines
• • Experience with GDS such as Sabre, a key tool for travel booking.
• • Booking group reservations inquiries with the corresponding hotels and follows up with them to finalize the necessary preparations for any type of conference, summit, or business event.
• • Making hotel reservations via Expedia, through direct suppliers, or geo-based administrative teams in accordance with the needs of business travel
• • Handling various queries from employees over call, chat and e-mails regarding their travel plan and advise the most cost-effective options that will fit within the company’s travel policy.
• • Perform other various activities such as Queues check, negotiate rates with hotels, Credit card reconciliation, maintaining exceptional approval, various transaction tracker data etc.
• • Should have knowledge of the Concur tool and its use in handling travel request that is submitted via Concur.

Qualifications

• • Minimum - High School Diploma

Additional Information and Instructions

• • Flexibility required to support business needs including shift changes
• • Will be required to do data work and should maintain own transaction data record daily
• • Will work closely with hotels for direct billing/ negotiation and providing team support.
• • Maintaining various trackers and doing data audits
• • Work from the office.
• • Expected to meet all KPIs set by team – e.g. increasing travel saving and reducing cost.
• • Should be comfortable under inter-geo working environment.
• • Committed, hardworking & professional

About Sutherland

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

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