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Brand Advocate Voice - Customer Care

Sagility Kingston and St. Andrew, Jamaica Updated: December 8, 2024

Summary

The Customer Service Representative is responsible for providing courteous and prompt resolution to provider and member inquiries by conducting thorough investigations and delivering comprehensive information to ensure resolution on initial contact. This role requires strong problem-solving skills, a proactive attitude, and a commitment to delivering exceptional customer experiences.

Responsibilities

• Respond to provider and member inquiries with professionalism, ensuring prompt and thorough resolution.
• Conduct detailed investigations to address service issues and educate providers/members effectively.
• Exhibit an upbeat and motivated demeanor, showcasing entrepreneurial spirit and dedication to excellent service.
• Research service failures, report findings to leadership, and identify root causes to recommend solutions for service recovery and retention.

About Sagility

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.