Remote Technical Customer Support - Phone, Email

Summary

ModSquad has partnered with an IT consulting firm specializing in developing solutions that connect various departments, address diverse business needs, and bridge skill gaps. Serving industries such as manufacturing, banking, and healthcare, they provide tailored IT services to meet specific sector demands. We are currently looking for experienced technical support representatives to join our team! In this role, you will respond to customer inquiries through inbound phone calls and emails, offering timely and effective support.

Desired Traits and Characteristics

• • Tech Savvy and Windows Admin knowledgeable
• • Basic knowledge of Windows OS and Server OS
• • Experience using remote access software
• • Experience in an IT helpdesk environment
• • Prior experience with phone and ticket support
• • Great reading capabilities and comprehension, as well as prior experience with following standard operating procedures and technical documentation
• • Strong note taking skills

Qualifications

• • Dedicated laptop or desktop computer with Windows 10 or above (Sorry, no Macs or Chromebooks)
• • 12 GB of Ram
• • Dual Monitors
• • Quality headset with a noise canceling microphone
• • Quiet workspace to take calls
• • Willingness to install MSQ security software and 2FA app on phone
• • Access to a webcam or smartphone capable of taking pictures.

Additional Information and Instructions

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! Please note: A Chromebook is not sufficient for ModSquad projects.

About ModSquad

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

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