Teller - Mandeville (Contract)

Summary

Provide professional and attentive service to clients by accurately completing immediate core banking transactions. Take personal accountability for delivering superior client experience including effective problem resolution. Identify client’s primary needs and look for opportunities to refer clients to the appropriate in-branch sales individual/ alternative channel.

Responsibilities

• • Deliver quality client service according to Sagicor Bank’s Client Service Standards.
• • Assume ownership of client problems at first point of contact.
• • Maintain adequate knowledge of all bank products and services.
• • Educate clients about appropriate products and services to satisfy needs.
• • Actively market/ promote the bank’s products & services to obtain referrals.
• • Process all transactions accurately, efficiently and in accordance with guidelines.
• • Perform custodial duties of Vault/ Treasury & ABM.
• • Receive and verify cash from Cash Processing Unit.
• • Prepare cash for shipment to Cash Processing Unit.
• • Replenish and balance ABM.
• • Collect excess cash from tellers.
• • Balance vault cash.
• • Image and scan processed documents.
• • File processed work and dispatch to Verification Unit.
• • Dispatch managers’ cheque and drafts to Centralized Reconciliation Unit.
• • Verify and process client deposits
• • Ensure all relevant reports are completed in accordance with relevant guidelines.
• • Perform other related duties assigned from time to time.

Required Skills

• • Sound knowledge of computer software packages including spreadsheet and word processing applications.
• • Knowledge of teller functions & POCA regulations would be an asset.
• • Knowledge of client service principles.
• • High degree of accuracy and attention to detail.
• • Ability to work in a fast-paced environment.
• • Strong time management skills.
• • Professionalism in dealing with all clients.
• • Effective communication skills.
• • High degree of honesty & integrity.
• • Effective Problem-Solving Skills.

Qualifications

• • A Diploma/Associate's Degree in Banking & Finance, Business Administration or related field from a recognized tertiary institution.

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