Manager, ICT Infrastructure & Technical Support (MIS/IT 7)

Summary

Under the direction of the Director, Information & Communications Technology, the Manager, ICT Infrastructure and Technical Support is chiefly answerable for delivering an effective, secure and resilient ICT infrastructure that supports the MOJ’s (and its subjects) organisational requirements, through the provision of voice and data networks and ICT equipment, including servers, PCs, phones, printers and mobile devices. 💰Salary: $6,333,301.00 – $8,517,586.00 JMD per annum.

Responsibilities

• Technical/Professional:

  • • Assists the Senior Director, ICT in the development and implementation of the ICT strategy, plans, and policies as a senior staff of the ICT team;
  • • Manages the design and implementation short- and long-term plans to ensure ICT infrastructure meets existing and future capacity and capability requirements of the MOJ and subjects;
  • • Manages the development, implementation, and maintenance of policies, procedures for network administration in the MOJ and its subjects;
  • • Develops, implements, manages, and maintains the ICT infrastructure including LANs, WANs, wireless networks, server routers, switches, UPSs, and network configuration, accessibility, connectivity, and backup in the MOJ and its subjects;
  • • Manages Hardware Asset Register detailing ICT equipment used by the MOJ and subjects, and identify, analyze, and manage associated information risks;
  • • Develops procedures and associated implementation, testing, and training plans for infrastructure administration;
  • • Drives the creation and maintenance of documentation concerning network configuration, network mapping, processes, and service records;
  • • Partners with the Manager, Business Process and Applications Development on the design, implementation, and maintenance of data management systems and other productivity and business solutions;
  • • Partners with the Manager, ICT Security on ensuring compliance with internal and external information security requirements;
  • • Maintains awareness of latest cybersecurity threats and confers with the Senior Director, ICT and Manager, ICT Security on measures to be implemented to minimize risk to information assets;
  • • Ensures ICT systems are secure and resilient, carrying out proactive maintenance (e.g., patching) and ensuring processes and configurations are clearly documented;
  • • Designs, implements, and monitors mechanisms to ensure that the ICT Service/Help Desk operates efficiently and effectively, providing technical support to users/clients as required;
  • • Designs, implements, and frequently evaluates business continuity measures, such as disaster recovery plans for critical systems and telephony;
  • • Manages the technical aspects of ICT Infrastructure projects, by preparing business cases, project documents, and budgets;
  • • Identifies and takes actions to manage ICT related risks that have the potential to impact negatively on the future continuity of the MOJ’s operations;
  • • Manages effective relationships with key stakeholders and suppliers to secure best value for ICT goods and services, and to encourage innovative ideas to be adopted;
  • • Conducts research on network products, services, protocols, and standards to remain abreast of developments in the networking industry;
  • • Uses data to identify trends and common issues and takes appropriate actions to prevent or reduce the impact of issues;
  • • Monitors and tests network performance and provides network performance statistics and reports;
  • • Provides regular verbal and written reports to senior executives on ICT service levels, planned maintenance, issues, and data;
  • • Keeps abreast of changes and new developments in ICT Systems Networking and provides evidence-based recommendations.

• Management/Administrative:

  • • Manages the development of the Section’s Corporate/Operational Plans, Budget, and Individual Work Plans;
  • • Supervises preparation of reports to Senior Director ICT, Permanent Secretary, Senior Executives, and other relevant stakeholders;
  • • Attends Public Accounts Committee (PAC) and Public Administration and Appropriations Committee (PAAC) of the Parliament of Jamaica to provide information and support the PS and Senior Director as applicable;
  • • Represents Senior Director, ICT at meetings, conferences, workshops, and seminars;
  • • Prepares reports and project documents as required;
  • • Prepares and delivers ICT Infrastructure presentations as needed;
  • • Supports and maintains customer service principles, standards, and measurements.

• Human Resources:

  • • Provides leadership and guidance through effective planning, delegation, communication, training, mentoring, and coaching of high-performing audit professionals who possess outstanding knowledge, experience, ethics, and integrity;
  • • Evaluates and monitors the performance of staff in the Division and implements appropriate strategies;
  • • Coordinates the development of individual work plans and recommends performance targets for the staff assigned;
  • • Participates in the recruitment and training of staff of the Division;
  • • Recommends succession initiatives, transfer, promotion, and leave in accordance with established Human Resource Policies and Procedures;
  • • Identifies skills/competencies gaps and contributes to the development and succession planning for the Division to ensure adequate staff capacity;
  • • Monitors the performance of staff and facilitates the timely and accurate completion of the staff annual performance appraisals and other periodic reviews;
  • • Ensures the well-being of staff supervised;
  • • Effects disciplinary measures in keeping with established guidelines/practices.

• Other:

  • • Performs all other duties and functions as may be required from time to time.

Required Skills

• Core Competencies:

  • • Adaptability
  • • Compliance
  • • Customer and Quality Focus
  • • Initiative
  • • Integrity
  • • Interpersonal
  • • Oral Communication
  • • Team Work & Cooperation
  • • Time Management
  • • Written Communication

• Technical/Functional Competencies:

  • • Accountability
  • • Analytical Thinking
  • • Attention to Detail
  • • Conflict Management
  • • Goal/Results Oriented
  • • Leadership Skills
  • • Managing Client Interface
  • • Managing Resources
  • • Planning and Organizing
  • • Presentation and Reporting
  • • Problem Solving and Decision-making
  • • Resilience
  • • Strategic Vision
  • • Stress Tolerance
  • • Technical Skills
  • • Technology Management
  • • Technology Savvy
  • • Use and Application of Technology

• Other Competencies:

  • • Strong project management and coding skills
  • • Sound knowledge of LAN, WAN, and WLAN design and implementation
  • • Good knowledge of network capacity planning, network security principles, and general network management best practices
  • • Good knowledge of core routing and switching design principles, best practices, and related technologies
  • • Excellent hardware troubleshooting experience and network monitoring and analysis software
  • • Sound knowledge of user access control systems to prevent unauthorized access, modification, manipulation, etc.
  • • Sound knowledge of the local and international ICT systems environment, including standards, practices, and trends
  • • Good knowledge about testing tools and procedures for voice and data circuits
  • • Good problem analysis and resolution skills
  • • Strong software knowledge and ability, particularly with regard to web-based technologies
  • • Personal motivation and drive exhibited through commitment to work hard towards goals and showing enthusiasm and career commitment.
  • • Good working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches, firewalls, remote access, DNS, VLAN, DSL, and Ethernet
  • • Ability to identify and analyze information security risks

Qualifications

• • Bachelor’s Degree in Computing, Computer Science, ICT, Management Information Systems, Computer Engineering, or a related discipline;
• • Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification or related Networking certification;
• • Five (5) years related experience, with at least three (3) years in an ICT Security/Protection role.

Additional Information and Instructions

• Specific Conditions associated with the job:

  • • Work will be conducted in an office outfitted with standard office equipment and specialized software. The environment is fast paced with on-going interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure, on occasions. Will be required to travel locally and overseas to attend conferences, seminars and meetings.

Kindly submit cover letter and resume along with the name, telephone number and email address of two (2) references, one must be a former/current supervisor no later than Friday, July 4, 2025 to: Senior Director, Human Resource Management and Development Ministry of Justice 61 Constant Spring Road, Kingston 10 or via Website 🔗 Click the Apply link to apply via MOJ Website The Ministry of Justice thanks all applicants for their interest, but only those shortlisted will be contacted.

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