Customer Support Specialist

Summary

At Lodgify, we're on the lookout for a Customer Support Specialist to join the Lodgify team fully remote! As a Customer Support Specialist, it is all about helping people! You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify.

Benefits

• • The freedom to work from home.
• • Salary in EUR/USD!
• • We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
• • Great culture & working environment with an international team of over 60 different nationalities.
• • Travel to our yearly team-building events at company's expense.
• • Boost your earning potential with our referral program that offers paid compensation.
• • Dive into a career adventure with endless opportunities for growth and development.
• • Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

Responsibilities

• • Provide top-tier support via phone, email, or chat.
• • Ensure customer satisfaction by resolving issues promptly.
• • Troubleshoot and solve general technical issues related to the Lodgify platform.
• • Report customer feedback and issues to relevant teams and follow up as needed.
• • Identify and document any software bugs or issues for continuous improvement.

Qualifications

• • Experience in technical customer support or a similar role.
• • Strong communication skills in English, both verbal and written.
• • Patience, attention to detail, and a logical approach to problem-solving.
• • Excellent troubleshooting skills with the ability to diagnose technical issues.
• • Ability to work independently while managing multiple priorities in a fast-paced environment.
• • A positive attitude and a strong sense of responsibility.
• • Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
• • Experience in the travel or hospitality industry is a plus!

Additional Information and Instructions

All applications and CVs must be submitted in English 😉

About Lodgify

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that! Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.

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