Snr. Associate General Accounting - Accounts Receivable Collections

Summary

Sutherland is seeking an attentive and goal-oriented person to join us as Snr. Associate General Accounting–Accounts Receivable Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

Consultants in this role get to:

• Be the Point of Contact:

  • • Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed.
• • Negotiate a payment date of the customer’s debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer.

• Process correspondence. Define Sutherland Reputation:

  • • Maintain the best customer experience possible achieving the collection goals.
• • Deliver an experience to every customer meeting service standards.

• Consistently Deliver:

  • • Achieve all agreed KPI’s.
  • • Work pro-actively to ensure potential issues are escalated appropriately.

Required Skills

• • English proficiency language skills (maintain an English conversation, be able to read and write in English) - Negotiation Skills
• • Collection Skills
• • Able to work positively in a fast-paced, changing environment.
• • Ability to multitask and have excellent organizational skills.
• • Building rapport, be able to show empathy
• • Effective Communication skills
• • Working knowledge of PC Environment
• • Comfort and familiarity with desk top tools - High School Diploma is required (Bachelor’s degree is a plus) - Experience working in a customer-centric environment is a plus
• • Experience working in finances related field is a plus
• • Experience working in collections is a plus

About Sutherland

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

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