Client Success Manager

Summary

Are you a friendly and knowledgeable individual with a passion for helping clients succeed? Do you thrive on building strong relationships, problem-solving, and continually improving processes? If so, we want you to be part of our growing team! We are seeking a friendly and knowledgeable Client Success Manager who loves helping our clients get the most out of our services. You’ll spend your day interacting with clients, ensuring they feel supported, engaged, and successful with our solutions. You are adept at solving problems, empathizing with a wide range of client needs, and continuously finding ways to improve our service. If you have a talent for making clients feel valued and supported, we’d love for you to join us!

Benefits

• • Competitive Compensation: A monthly salary ranging from $2,000 USD to $2,500 USD, based on experience, skill level, and location.
• • Growth Opportunities: We prioritize promoting from within, offering opportunities to advance into leadership or specialized roles. This is a manager-track position with potential to build your own team.
• • Learning and Development: Access to training programs, workshops, and courses to broaden your skills, leading to more responsibilities and diverse project engagements.
• • Performance Recognition: Regular reviews and feedback to recognize achievements, discuss career aspirations, and create tailored development plans.
• • Innovation Encouragement: We value innovative thinking and encourage our team members to contribute new ideas. You may have opportunities to lead new projects and initiatives.
• • Remote Work Environment: Enjoy the flexibility of working remotely, with occasional access to our Toronto HQ if you’re in Canada for meetings and events.
• • Paid Time Off: A minimum of 15 paid days off per year, with unlimited unpaid time off because we believe in the importance of rest and rejuvenation.
• • Culture Building Initiatives: Participate in company-wide and team events to foster strong connections among team members.

Responsibilities

As a Client Success Manager at Veta Virtual, you will be the main point of contact for our clients, making sure their experience is outstanding from the start and throughout their time with us. You will:

• • Nurture client relationships, ensuring seamless onboarding and continued satisfaction.
• • Reinforce the value of our services, establish trust, and promote a positive experience for each client.
• • Work closely with sales and operations to exceed client expectations.
• • Facilitate client account changes, optimize communication workflows, and update client tools like Calendly, Jotform, and Zapier to improve service delivery.
• • Solve issues quickly and ensure clients are satisfied with the solutions provided.
• • Continuously evaluate and improve our processes, manage a backlog of process improvements, and keep client success documentation up to date.
• • You’ll also collaborate with our sales, operations, and tech teams, participate in regular team meetings, create materials for new clients, write support articles, and share your knowledge to help our team grow.

Desired Traits and Characteristics

• • Growth Mindset: Turning challenges into opportunities.
• • Fearless Integrity: Acting with honesty and transparency.
• • Execution Excellence: Striving for the highest quality.
• • Compassionate Connection: Building meaningful relationships.
• • Reliability and Trust: Being dependable and responsible.

Qualifications

• • A Bachelor's Degree in Communications, Business Administration, Engineering, or a related field.
• • 2-5 years of experience in client success, account management, or a similar role.
• • A strong client-centered focus and dedication to delivering exceptional experiences.
• • Creative problem-solving abilities and a proactive mindset.
• • Excellent communication skills, both verbal and written.
• • Confidence in facilitating live sessions via platforms like Zoom.
• • Patience and empathy to handle challenging client situations.
• • The ability to learn and use new technology quickly (e.g., Google Suite, Hubspot, Slack, Calendly, Jotform, Zapier).
• • ✨✨Bonus Points:
• • Experience with Hubspot or other CRM tools.
• • Experience working with no-code applications like Zapier or Make.
• • Previous experience in consulting or working with executive stakeholders.
• • Technical background or familiarity with software/web development.
• • Programming experience (optional but a plus).

Additional Information and Instructions

🌟 Very Important Note: During the interview process, our hiring team may ask about these values, so be ready to share how you embody them in your professional life! We’re on the hunt for top performers to join our fantastic team! If you’re applying, we want to see your dedication and passion shine through. Impress us with your enthusiasm in your application and interview, and keep the positive energy going every day you work with us. Ready to make a difference? Apply now! 🚀

About Veta Virtual

At Veta Virtual, we redefine business support by providing tailored solutions across industries like e-commerce, healthcare, and professional services. Since 2021, our people-first approach has enabled us to build meaningful client relationships while delivering excellence. As we continue to grow, we’re looking for driven professionals to join our mission-driven team.

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