Credit & Collections Services Associate I

Summary

This role focuses on monitoring delinquent accounts and implementing collection procedures while ensuring accurate data entry and account activity updates. Responsibilities include resolving billing inquiries from customers and managing communications to address discrepancies, all under close supervision and within established procedures. 📝 Role Overview: Requires minimal prior training or certification. Basic operational and analytical skills are sufficient. Responsibilities adhere to standard operating procedures (SOPs) and quality standards. Work is closely supervised with clearly defined processes. 🌟 Functional Knowledge Basic understanding of relevant theories, practices, and procedures. 📊 Business Expertise Recognizes how teams collaborate effectively to meet company objectives. 🎯 Impact Primarily responsible for the accuracy of personal tasks. Tasks are predefined, and work is subject to detailed instructions and supervision. 🚀 Leadership No supervisory duties. 🔍 Problem-Solving Relies on established procedures to resolve standard issues. Limited opportunities to apply independent judgment or discretion. 🤝 Interpersonal Skills Communicates and exchanges ideas effectively within the team or with stakeholders. This profile is ideal for entry-level positions where foundational skills and guided learning are key to performance.

Responsibilities

• • Monitors delinquent accounts.
• • Implements collection procedures and accepts payments.
• • Inputs information through data screens to reflect account activity.
• • Resolves account discrepancies and balances.
• • Responds to inquiries from customers.
• • Manages calls or letters with customers to resolve billing/invoice issues on delinquent accounts.
• • Performs other duties as assigned.
• • Complies with all policies and standards.
• • Typing Speed Requirement 20WPM

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Share This Job