Quality Management Officer (Medical Imaging) (GMG/SEG 2)

Summary

Under the direction and management of the Biomedical Engineer (Quality Management), the Quality Management Officer (Medical Imaging) is responsible for maintaining the MoHW’s quality management system (QMS), and conducting audits and surveillance concerning medical imaging equipment, processes and systems. 💰Salary: $4,266,270 JMD per annum

Responsibilities

• Technical/Professional:

  • • Assures quality medical imaging equipment, processes and systems by establishing and enforcing quality standards and testing materials and products;
  • • Analyzes detailed business requirement specifications (BRS) to develop testing strategies that reduce the risk of system outages and identify system defects impacting medical imaging;
  • • Maintains the Quality Manuals and Quality Procedures, ensuring contents are appropriate to support the medical imaging function;
  • • Maintains support for quality assurance activities that align to quality guidelines and deliver business objectives;
  • • Conducts Quality Management audits for medical imaging equipment, processes and systems;
  • • Facilitates external Quality Management audits and inspections as required;
  • • Escalates findings and issues to the team leader for further assessment and action;
  • • Provides training on Quality Management issues and business processes affecting medical imaging equipment, processes and systems;
  • • Prepares and submits detailed test reports to describe testing outcomes and assist developers in the removal of defects impacting medical imaging;
  • • Complies with the ICT quality management policies and processes that drive improvements in performance and customer satisfaction;
  • • Delivers effective medical imaging testing outcomes against the pressures of time, cost and quality;
  • • Reports on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to medical imaging equipment, processes or systems;
  • • Promotes the use of customer feedback techniques to garner insights to support continuous improvement;
  • • Conducts benchmarking studies to determine best practices/designs and future trends;
  • • Liaises with internal Biomedical Engineers and related stakeholders to implement an effective, documented process that defines equipment, process or system Quality requirements, best practice and training materials to support continuous improvement initiatives;
  • • Uses data collection procedures to facilitate the validation of quantitative and qualitative tools to support quality management of medical imaging devices, processes and systems;
  • • Conducts analysis of quantitative data as well as qualitative data on all medical imaging inputs, outputs and outcomes in RHAs;
  • • Provides professional advice and guidance to wide range of internal and external stakeholders on biomedical engineering function and processes;
  • • Embraces a process of continuous quality improvement, consultation and feedback to customers, in order to guarantee their needs and concerns are met;
  • • Assembles and analyses risk scenarios to determine the likelihood and impact of significant events to the biomedical engineering business processes;
  • • Collaborates with key internal staff and external stakeholders in healthcare to explore, identify, prioritize, implement and evaluate clinical engineering solutions such as CTs, MRIs, X-ray units, defibrillators, mechanical ventilators, lab equipment, etc.;
  • • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

• Management/Administrative:

  • • Develops Individual Work Plans based on alignment to the overall plan for the section;
  • • Maintains various Biomedical Engineering – Quality Management Committees/Technical Working Groups that provides insight and makes recommendations for the implementation of improved procedures and systems;
  • • Represents the MoHW at sittings of the Public Administration and Appropriations Committee (PAAC)/ Public Accounts Committee (PAC), meetings, conferences and other fora as needed;
  • • Prepares and delivers presentations related to Biomedical Engineering matters as needed;
  • • Participates in meetings, seminars, workshops and conferences as required;
  • • Prepares reports and programme documents as required;
  • • Maintains customer service principles, standards and measurements.

• Human Resources:

  • • Contributes to and maintains a system that fosters a culture of teamwork, employee empowerment and commitment to the Division’s and organization’s goals;
  • • Assists with the preparation and conducts presentations on role of Division/Unit for the Orientation and Onboarding programme.

• Other:

  • • Performs all other related duties and functions as may be required from time to time.

Required Skills

• Core:

  • • Oral Communication
  • • Written Communication
  • • Customer & Quality Focus
  • • Teamwork & Cooperation
  • • Integrity
  • • Compliance
  • • Interpersonal Skills
  • • Change Management
  • • Results Oriented
  • • Planning and Organizing

• Technical:

  • • Knowledge of quality management systems;
  • • Knowledge of the theory, design and practical application of science and engineering principles;
  • • Knowledge repair and maintenance of a wide range of contemporary electronic biomedical equipment/devices and systems;
  • • Knowledge of medical instrumentation, its design, operation and application in the clinical and laboratory environment;
  • • Knowledge of human physiology relevant to medical and clinical equipment operation and use;
  • • Knowledge in the application of Standards relevant to the design, testing, maintenance and use of medical and clinical equipment;
  • • Knowledge of computing systems, including software programming, database design, database administration and web authoring;
  • • Knowledge and understanding of the general principles of Continuous Quality Improvement and their practical application in systematically evaluating and meeting customers’ needs;
  • • Knowledge of the principles and techniques of research and analysis and the ability to apply that knowledge to biomedical engineering initiatives;
  • • Knowledge in quantitative and qualitative methodologies, reporting, data quality assessments, data analysis and presentation
  • • Good verbal and written communication skills, with the ability to deliver presentation with tact, clarity, enthusiasm and accuracy to widely varied audiences;
  • • A high level of initiative and self-motivation;
  • • Demonstrated interpersonal and negotiation skills;
  • • Aptitude for developing and maintaining collaborative relations with team members both within and outside the Ministry, and for functioning effectively on inter-ministerial and multi-sectoral committees and working groups;
  • • Familiarity with procedures, policies and legislation governing the machinery of government.

Qualifications

• • Bachelor’s degree in Biomedical Engineering, Engineering, Quality Management Applied Sciences, Health Technology or equivalent discipline;
• • One (1) year in Biomedical Engineering, Engineering or a related area.

Additional Information and Instructions

• Special Conditions Associated with the Job:

  • • Work will be conducted in an office outfitted with standard office equipment and specialized software.
  • • The environment is fast paced with on-going interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure, on occasions.
  • • Will be required to travel locally and internationally to conduct site visits and study tours, as well as to attend conferences, seminars and meetings.
  • • Additionally, postholders will be exposed to hazardous situations (equipment/chemicals/noise, etc.) and may be required to wear safety attire, such as masks and hard hats, to protect themselves.

Applications with résumés are to be submitted no later than May 2, 2025, to: Senior Director Human Resource Management & Development Ministry of Health & Wellness 40 Knutsford Boulevard Kingston 5 📧 Application can be sent via email to: jobs@moh.gov.jm 📜 N.B. Please include the job title in the subject line of your email. The Ministry of Health & Wellness thanks all applicants for their interest, but only those shortlisted will be contacted.

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