Applications Processing Associate

Summary

The role involves key tasks such as inputting data from application images into the appropriate system, accurately processing applications, and determining eligibility by reviewing documentation and performing calculations in accordance with established guidelines. The individual will also review appeals and provide resolution determinations, research suspended or on-hold application errors, and initiate external contact with customers via telephone to clarify application information. If necessary, follow-up calls will be made to ensure complete information. The position requires identifying and reporting any suspected fraudulent activity or red flags within applications, ensuring that each issue is addressed appropriately before final approval. Additionally, the role includes handling special projects as assigned by management.

Qualifications

• • High school diploma or GED
• • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• • Excellent verbal and written communication skills; proficient reading skills required
• • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• • Prior customer service experience preferred
• • Minimum of 4 CXC subjects.
• • Ability to type 30+ words per minute.
• • Ability to process a minimum of 50 units per day.
• • Microsoft Windows and Internet-based applications experience required.

About Sutherland

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

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