ACI - CWJ - Customer Support Specialist

Summary

In this role, you will provide exceptional customer service, technical support, and outbound sales by addressing a wide range of inquiries—including customer care, billing, account modifications, and product/service information—while utilizing effective communication.

Benefits

• • Paid time off
• • FLOW service discounts
• • Medical, dental and vision
• • Performance pay incentives
• • Career growth opportunities

Responsibilities

📌Mobile Support Representative In this role, Mobile Support Agents are responsible to provide-in-customer service and technical support relating to the product and/or service lines offered by our client, Flow (CWJ). Our agents are engaged, and enthusiastic, display empathy and are focused on providing an appropriate resolution with the customer’s first call. Customer inquiries will include but will not be limited to requests for customer support, billing inquiries, account modifications, product/service information and technical support, and sales. The Mobile Support Representative will use the tools, applications, and procedures along with dynamic communication strategies to effectively support/resolve each customer’s inquiry ensuring customer satisfaction. 📌Customer Service Representative Our Customer Service Representatives are passionate about helping customers by making every interaction a positive experience that affirms the customer’s decision to choose Flow. We are an inbound customer support centre communicating with our customers via voice channels. We want people with a caring personality, who enjoy making a positive impact with every customer interaction

• • We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!
• • You’re consistently ready to work and on time as scheduled.
• • You’re coachable and open to feedback.
• • You’re personable with strong conversation etiquette.
• • You are computer savvy and comfortable with using multiple applications.
• • You’re a great communicator both verbally and written.
• • You like earning a bonus for your performance and being part of a winning team.
• • You have a natural instinct to multitask, be flexible, and the ability to adapt to changes.
• • You love to learn and have strong problem-solving skills.
• • Patience in working with customers is second nature for you.

Qualifications

• • Applicants must be 18 years of age or older.
• • Minimum of 3 subjects, math and English preferred
• • 24-hour availability with the ability to work full-time hours.
• • High school completion is required. Post-secondary diploma would be an asset.
• • Prior customer service or call center experience is preferred.
• • One (1) year of call centre experience within a customer service, or related field would be an asset.
• • Experience in contact center / customer facing environment.  
• • Personal computer and data-entry skills
• • Knowledge and understanding of computer software packages (Internet, MS Word, Excel, etc.) 

Additional Information and Instructions

Once the application is completed, a recruiter will contact you to do the additional tests. This tells us what you are qualified for. ✔️Once this testing is completed, you will be scheduled for a 30 minutes in person interview. ✔️If you do not show, you will be removed from the application process.

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