Fraud Officer

Summary

The Fraud Officer is responsible for investigating and documenting cases of fraud, monitoring fraud trends, and responding to suspected or confirmed fraudulent activities. The role requires swift, thorough, and decisive action to safeguard the interests of the Bank and its valued customers.

Responsibilities

• • Conduct in-depth investigations of escalated fraud cases using appropriate tools and methodologies.
• • Ensure timely resolution of cases per SLA guidelines, including detailed written reports outlining findings and recommendations.
• • Support fraud deterrence efforts through awareness campaigns and proactive strategies.
• • Assist in special investigations as assigned by the Security and Investigations Unit Head.
• • Attend and testify in court proceedings to present and clarify findings from investigations.
• • Process fraud claims related to debit, credit, and prepaid card products and manage associated chargebacks.
• • Monitor and analyze chargeback volumes and trends across card portfolios.
• • Engage with cardholders and merchants on exceptional activities flagged by the fraud detection system.
• • Provide ad hoc statistical analyses and summary reports to management on fraud-related matters.
• • Support the development and enhancement of analytical tools for fraud loss mitigation.
• • Assist in training employees on fraud detection and reporting protocols.
• • Perform daily verification of transactions across payment channels to detect and mitigate fraud risks.
• • Carry out any other related duties as assigned.

Required Skills

• • Strong attention to detail and analytical thinking.
• • Excellent verbal and written communication skills.
• • Effective collaboration across teams, departments, and locations.
• • Strong time management, problem-solving, and organizational skills.
• • Ability to work well under pressure and effectively prioritize tasks.

Qualifications

• • Bachelor’s Degree in Business Administration or a related field.
• • Minimum of three (3) years’ banking experience.
• • Proficient in Microsoft Office Suite (particularly Word, Excel, and Outlook).
• • Familiarity with step action charts to document business processes.

About First Global Bank Limited

First Global Bank is a Jamaican-based commercial bank and a wholly-owned subsidiary of GraceKennedy Limited. Operating since 2002, FGB has a reputation of redefining the banking experience through its commitment to technology and a high standard of service delivery. The bank was first to deliver several digital channels including the Caribbean’s First Video Teller Machine and expanded service delivery through agent banking services. FGB also offers one of the best rated online banking platforms (Global Access). First Global Bank currently operates eight (8) main branches and fourteen (14) banking agents across Jamaica.

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