Customer Service Representative

Summary

Segoso Caribbean is seeking a Customer Service Representative to handle inbound customer inquiries, resolve issues, process orders, and ensure customer satisfaction while maintaining product knowledge and collaborating with internal teams.

Benefits

• • Paid training
• • Competitive hourly pay
• • Monthly bonus opportunities
• • Paid time off (PTO)
• • Comprehensive benefits (medical, dental, vision)

Responsibilities

• Customer Inquiries:

  • • Answer inbound calls, emails, and live chats from customers with inquiries about products, services, or company policies.

• Issue Resolution:

  • • Address and resolve customer complaints and concerns in a professional and timely manner.

• Order Processing:

  • • Assist with processing orders, returns, and exchanges, ensuring accuracy and efficiency.

• Product Knowledge:

  • • Maintain comprehensive knowledge of Segoso Caribbean's products and services to offer accurate information and solutions to customers.

• Customer Satisfaction:

  • • Ensure that every interaction with the customer is positive, aiming for first-call resolution whenever possible.

• Data Entry:

  • • Accurately record customer interactions and transactions in the company's CRM system.

• Team Collaboration:

  • • Work closely with other departments (sales, technical support, and management) to ensure customer satisfaction and seamless service delivery.

• Follow-Up:

  • • Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

Required Skills

• • Strong verbal and written communication skills with the ability to handle difficult situations calmly and professionally.
• • A passion for delivering excellent customer service and resolving issues.
• • Comfortable using computers, CRM software, and other customer service tools (experience with call center software is a plus).
• • Able to manage multiple customer inquiries simultaneously and prioritize tasks efficiently.
• • Strong ability to resolve issues creatively and professionally.
• • Proficiency in English is required (additional languages, particularly Spanish, are a plus).

Qualifications

• • High School Diploma or equivalent
• • Minimum of 1 year of customer service experience, preferably in a call center environment.

Additional Information and Instructions

Note: Background checks and drug screening are mandatory for this position.

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