Workforce Coordinator - Jamaica (4620)

Summary

ModSquad is currently seeking an experienced and proactive Workforce Coordinator to join us! You will play a crucial role in supporting our management and Mod teams by overseeing shift scheduling and ensuring accurate timesheet approvals across the company. This position offers an opportunity to contribute to the smooth operation of our organization and facilitate efficient workflow management. If you are passionate about supporting a dynamic team and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• • Following specific workflows to ensure approval of timesheets for various projects with efficiency and accuracy
• • Flexible in the ability to pivot to specific project needs and processes
• • Navigate Workforce issues using workflows, critical thinking, and clear communication with our IT team, WFM, and Services
• • Communicate with Project Managers, Account Managers, and other key stakeholders on various reporting, trends, patterns, issues, etc.

Required Skills

• • Has a critical eye for detail
• • Comfortable with following workflows
• • Communicates well, verbally and written
• • Comfortable with Google Sheets and basic formula understanding (PLUS)
• • Comfortable with Advanced formulas (queries and vlookup) (PLUS)
• • Comfortable with building Slack Workflows

Qualifications

• • Dedicated laptop or desktop computer with Windows 10 or above
• • Willingness to install MSQ security software and 2FA app on the phone

Additional Information and Instructions

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! Please note: A Chromebook is not sufficient for ModSquad projects.

About ModSquad

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

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