Remote Customer Support - Phones, Chats, Emails, Texts - Higher Education

Summary

ModSquad has partnered with a prominent higher education client that supplies educational products, services, and solutions to colleges and universities nationwide. This fully remote position offers you the chance to join our team, where you’ll respond to customer inquiries through phone calls, emails, chats, and SMS messages. Hours of Operation: Monday - Sunday: 4 AM - 7 PM PT Commitment: Self-schedule 15 hours per week. 60-day commitment (as needed)

Qualifications

• • Candidates with strong customer support experience.
• • Candidates with moderate technical knowledge and basic trouble-shooting skills.
• • Candidates who are personal, and are able to embody 'the spirit' of the College / University
• • Candidates who pay attention to the details and can multitask between applications with ease.
• • Zendesk experience is a huge plus!

Additional Information and Instructions

Workspace Requirements 🖥️: Dedicated laptop or desktop computer with Windows 10 or above 🖥️ 16 GB RAM 💾 Internet speed: 50+ MBPS 🌐 Must be connected to ethernet while working on this project 🖧 Willingness to install ModSquad's security software and 2FA app on your mobile device 📱 Access to a webcam or smartphone capable of taking pictures 📷 Dual monitors highly recommended 📊🔄 IMPORTANT ⚠️: Take your time ⏳ and ensure you do a thorough job ✅ when completing your application. Your responses should be grammatically correct ✍️ (punctuation, capitalization, spelling, correct tense usage) and comprehensive 📚. This will greatly increase the chances 💯 of scoring an interview! 🎯 Please note 📌: A Chromebook is not sufficient 💻 for ModSquad projects.

About ModSquad

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

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