Taxpayer Accounts Officer (Level 4) - Large Taxpayer Office, Kingston

Summary

To maintain taxpayers’ accounts by making the necessary adjustments and correction from work items or irregularities and discrepancies identified from Collections, Compliance, Taxpayer Service and Audit Unit. 💰Salary: $4, 266,270 – 5,737,659 JMD per annum

Responsibilities

• • Logs into taxpayers’ accounts and executes the necessary corrections on the system via work item (generated automatically or manually created);
• • Keeps abreast of new legislation governing the filing of tax returns in order to properly interpret and analyse returns received;
• • Retrieves Returns filed online as well as from batches collected and examines them to ascertain correct processing;
• • Retrieves Returns from batches collected and examines them to ascertain correct processing as required;
• • Receives from Manager corrections to be made from the Compliance, Taxpayer Service and Audit Unit;
• • Notifies taxpayers of errors and advises them of documentation to be submitted for the necessary corrective measures to be undertaken;
• • Does all other corrections necessary to rectify the taxpayers’ accounts;
• • Records property tax adjustments made daily where applicable;
• • Makes corrections to the Property Tax System;
• • Provides assistance with online registration and filing return online where applicable;
• • Taxpayer enquiry cases closed;
• • Responds to web message queries;
• • Prepares Monthly Taxpayer Accounts Report;
• • Compiles reports/documents for Revenue Accounts;
• • Supports the identification and management of risks within the organization and by extension the respective area of work;
• • Performs any other related duties assigned by Manager.

• This job is satisfactorily performed when:

  • • Taxpayers’ accounts are properly analysed and accurately restored to the correct state within the required timeframe;
  • • Work items are accurately corrected within the agreed timeframe;
  • • All other errors are properly corrected within the stipulated time.

Required Skills

• Specific Knowledge:

  • • Working knowledge of the operations and functions of Tax Administration Jamaica;
  • • Working knowledge of the Code of Conduct;
  • • Working knowledge of accounting principles and procedures;
  • • Working knowledge of the relevant tax laws (especially as it relates to filing of returns);
  • • Comprehensive knowledge of all the relevant computer systems and applications;
  • • Working knowledge in correct completion of tax returns.

• Required Skills and Specialised Techniques:

  • • Excellent customer service skills;
  • • Good use of initiative and analytical skills;
  • • Good time management skill;
  • • Keen eyes for details

Qualifications

• • BSc. Degree in Accounts or Management Studies or equivalent;
• • Two (2) years’ work experience in a related field.

Additional Information and Instructions

• Working Conditions:

  • • Typical office environment

Applications with resumes should be submitted no later than Thursday, July 3, 2025 to: The Recruitment Officer Tax Administration Jamaica Donald Sangster Building (5th Floor), 116 East Street Kingston 4 ✉️ Email: taj-jobs@taj.gov.jm ℹ️ Subject Should Include: Taxpayer Accounts Officer (Level 4) - Large Taxpayer Office, Kingston 📜 N.B. Please include the job title in the subject line of your email. While we thank all applicants for their interest, only short-listed candidates will be contacted.

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